She Covered It Up (WT553)

She Covered It Up (WT553)


WT 553 She Covered It Up

It was a beautiful sunny morning with a gentle breeze blowing as Ross and I walked along the beach, simply enjoying each other’s company and the coolness of the water as it teased us washing over our toes.

I was in absolute heaven.

As we walked, we came towards a woman with a dog.

“Oh God!” I nudged Ross.

There, right next to the lifesaver’s flag pole, a large dog squatted and hunched its back.

“It’s doing a pooh”, I explained.

I looked at the woman.

She was looking around to see if anyone saw it.

Yes, we saw it.

And then ….

She covered it up with sand.

She kicked sand over it.

I was incredulous.

She walked off, leaving a big dog turd covered up with sand right where kids would be expected to play.

“Yuk, yuk and yuk”.

And then I started to think about what she did in terms of “how we do anything is how we do everything”.

Covering things up is not helpful.

It’s not helpful if you don’t take responsibility and it’s certainly not helpful for other people.

Don’t kick sand over it. Don’t cover it up.

Take responsibility and clean up your mess.

We continued walking and upon our return, the tide had come in and the water now reached the pooh and it was exposed. At least it could be seen and avoided.

And just like the water exposing the pooh, the problem with covering things up, is that eventually someone uncovers them and we get found out.

It’s far better to take responsibility, own up to it and clean up your mess.

Is there anything you’ve been covering up lately that you need to address?

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Developing Your Team’s Potential (WT552)

Developing Your Team’s Potential (WT552)


WT 552 Developing Your Team's Potential

Let me ask you a question.

Do you know what people think of you and how highly they regard you?

This week I was talking with one of my legends; we’ll call her Vanessa, about an Introduction to Management workshop that I’ll be presenting on Tuesday 2nd February in Gosford, NSW.

I was explaining why I was invited to run the workshop at Realtair Academy by Lee Woodward, Creative Director for Realtair.

Lee has trained thousands of real estate agents over the past 20 years and has been instrumental in the growth and development of some of the most successful real estate businesses. He mentioned to me that he sees great potential in many of the employees he works with throughout the real estate industry and the sad fact is that many of those he sees potential in, especially women, sadly do not see how talented they are nor what’s possible for them.

As I was telling Vanessa, she shared her story which is exactly what we’re talking about.

“I think back to as a journalist, and I had one particular editor who clearly saw me as a leader and pushed me because he saw the previous editor hadn’t or didn’t develop people particularly well. But this guy really pinpointed particular people and we all had to go through this big leadership program through Fairfax.”

“I was petrified to start with, absolutely petrified. I went through it and kept thinking, I don’t know this stuff. Who am I to be doing this sort of stuff? And in the end, as an example, the guy who is currently very high up and working for one of the country’s leaders, is a guy that I trained as a journalist in our newsroom and who was petrified as a journalist and now look where he is.”

She continued, “You never know where somebody is going to end up. I ended up thriving on that whole nurturing the next generation of journalists that come through, I loved it. My boss made me the chief copy editor so that I could sit down with a cadet journalist and work through the copy and share because he was a highly Directive personality. He couldn’t teach the young journalists who were petrified of him because he was so scary.”

“He saw that I was very nurturing and that I would guide people through and be patient with their learning and so I ended up becoming the only copy editor and no one else could touch copy except for me or him. In fact, he would often say, Vanessa is not editor material, she will become a general manager, that’s where she’s destined to go.”

If you’re a team leader or manager, are you resonating with this? Is there someone on your team that doesn’t see their potential? As their leader or manager, like Vanessa, you don’t know what impact you could have on someone or where they could end up.

So if you have a team member that can’t see the potential you see for them, consider sending them to the workshop. It’ll be a unique experience designed to increase confidence and help your team members see what you see in them. It’s not only an investment in them, it’s an investment in the future success of your business.

The same goes for you, if you ARE THAT TEAM MEMBER who doesn’t see in yourself what others see in you. If you are petrified and don’t see that you could be the manager or leader making a difference to the people you’ll be managing or maybe you’re just curious to discover the difference between leadership and management. I invite you to attend the workshop. We’ll be discussing the Top 10 Skills you need as a leader and you might be surprised to see that you already have some, if not, most of them.

If you’re reading this and you are a manager/leader, I invite you to do a quick self-assessment and ask yourself, what are you currently doing to ensure that the people in your team grow and develop. In other words, what is your succession plan? Do you have one? If not, maybe now would be a good time to do something about that.

Click here to hear my interview with Lee Woodward about what it takes to be a successful manager and to find out more about the workshop. It’s not just for people in the real estate industry, anyone is welcome.

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Notify Your Face (WT551)

Notify Your Face (WT551)


WT 551 Notify your face

Have you ever witnessed someone say and do something that just made you cringe?

For me, it was about 13 years ago, whilst I was a participant in a training program.

The presenter was proudly telling her story about how she confronted a local checkout operator.

“Are you happy?” she asked the checkout operator.

“Yes”, replied the young girl.

“Well, notify your face”, boomed the presenter and laughed heartily.

Wow! I didn’t think that was funny. I didn’t laugh.

I thought it was cruel and righteous, which brings me to my point this week.

We all have different personalities; some are gregarious and outgoing and funny and loud and others are the exact opposite.

Because we’re different doesn’t mean we’re bad or that there is something wrong with us.

This presenter showed a complete lack of understanding of the differences and individuality in people.

I’m fascinated by people and I’ve been studying people all my life. I love people. I don’t always like them, nor they me and that’s okay because it would be a dull old world if we were all the same.

We need our differences. We need people to see things differently to us. We need people to do things differently to us, especially if we’re on a team.

We need the Drivers, the Coaches, the Advisors and the Counsellors. Each personality type has strengths and weaknesses and together they compliment each other and create a whole that is greater than the sum of its parts (that’s the definition of “Synergy”).

If I take my own advice, I need to accept that the presenter has different views and ways of showing up than I do and I shall stop being judgmental and righteous myself.

I’m absolutely passionate about understanding our differences and making the most of them.

Today I’m hosting a free online training “How Your Personality Affects How Well You Lead”.

It’s on Friday 15th January at 11:00am AEST (Sydney time).

Don’t worry if you can’t make it. Simply register for the training and we’ll send you a link to the replay.

Let’s start the year with tolerance and understanding – that is, of others and ourselves.

Click Here to register for the training.

And it’s okay with me if you’re happy and you’re the quiet type. I’m not going to demand that you Notify Your Face.

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Being on a Team Makes a Difference (WT550)

Being on a Team Makes a Difference (WT550)


WT 550 Being on a team makes a difference

Playing Finska, (a form of skittles) on New Year’s Eve, I didn’t know the rules. I didn’t know the strategies and I certainly wasn’t very good.

As I moved off the field after having my zero score turn, yet again, I heard another player refer to her team members.

“Are we playing in teams?” I asked.

“Yes. We’ve all been allocated to a team. There are 4 teams.”

“Oh”, I said. “How do I find out whose team I am on?”

“Just go and ask over there, to whoever has the score sheet.”

I found out who my team members were and immediately went and apologized for my lack of contribution to our overall score.

I was amazed at the difference to my mindset and competitive spirit once I found out I was part of a team.

Instantly I cared about supporting my team. I cared about my contribution. I didn’t want to let the team down.

Having scored three lots of zero points, I was determined to do better.

On my next turn, I thought of the team and simply threw the baton with gusto.

I scored 6.

Whilst we didn’t end up winning and I wasn’t the only player to score zero, (it’s actually a harder game to play than it appears), I did learn a very valuable lesson about the impact and influence of being on a team.

Think about the teams you’re on or not on.

What difference does it make to you and your commitment and performance, knowing that you are there to support each other towards achieving the end goal?

Being on a team really does make a difference.

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The Greatest Gift You Can Give (WT545)

The Greatest Gift You Can Give (WT545)


WT 545 The greatest gift you can give

Do you know what the greatest gift is that you can give to someone?

For me, it’s showing them how they can get what they want.

My mission is to inspire, educate and support you to be, do, have and feel what you want.

With that in mind, sometimes the conversations I have with my legends can be perceived as confronting.

I’m okay with that because I know that my intention is to help you get what you want.

It wasn’t until I was 40 years old that I read the secret for getting promoted at work.

I wished someone would have given me the advice when I was 20 and as it happened, I had that opportunity to pass on what I knew to some of my younger colleagues.

It was a Friday afternoon. I called a meeting with half a dozen young guys and said, “Righto boys, Aunty Shirl is going to show you how the world of work actually works. You’ve been demanding pay increases. You’ve been demanding more resources. Here’s the secret: You get promoted and rewarded for what you do and the contribution you make, not on the promise of doing more.”

For the most part, the advice was ignored, except for one young guy. He took on what I shared and started coming to work earlier. He stepped up and took on more responsibility. He used his initiative and he started improving operations. He got noticed and shortly after was promoted to Manager with a hefty pay increase.

Why am I sharing this with you today? Because, as usual, the theme has emerged. Many of the businesses I have been working with have experienced their workers complaining and blaming and not taking responsibility.

I don’t mind being disliked if it means I can help you get what you want. I’m up for the tough conversation and to confront you and coach you.

How about you?

Are you in a position to help others get what they want?

If so, are you up and speaking the truth?

Are you up for telling it how it is and sharing the brutal facts?

If not, consider this week’s thought as our conversation.

The greatest gift you can give is to show someone how they can get what they want. Not having the conversation is doing them and you a disservice.

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