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I Can Hear You (WT558)

I Can Hear You (WT558)

When you’re having a conversation with people, do you listen to what they are saying or are you waiting to speak? In our Leading Yourself and Leading Others Experience we dedicate an entire day to developing our listening skills. It’s amazing to me how most people’s listening skills are so poor. The first micro-skill we teach for listening is to be quiet; to not interrupt and to show attending behaviours of nodding your head etc. to show that you are actually hearing and listening to what the other is saying. This skill is so important because it enables you to really understand what the...

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Sit Under the Umbrella (WT557)

Sit Under the Umbrella (WT557)

It was an overcast day and rain was imminent. I was meeting a coaching client for coffee at 11:00am at one of the local trendy cafes. I signed in and waited to speak to one of the three attendants, two of whom were engrossed in their own conversation and a third who had been cleaning tables. “Do you have a booking?” she asked. “No, I’m meeting a friend and we’d like coffees please.” “I’ll just find out where I can seat you.” The other attendant gestured to a table just near where I was standing. “You can sit here til 11:45am, then you’ll have to leave because we have a lunch booking.” That...

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Should I Say Something? (WT556)

Should I Say Something? (WT556)

DISCRETION Should I Say Something? WT556 Sean had a dilemma. His teammates had confided in him. They shared information with him that affected the business. He didn’t know what to do. “Shirl, I am in a real pickle here. I want to maintain confidentiality, but I feel really strongly about what they told me. I don’t know what to do. What would you do?” Now anyone who has worked with me knows that it’s not for me to answer that question. We know that the person with the problem is the best person to solve the problem. The best way to help is to listen (actively) and to ask the questions that...

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What Are You Going To Do About It? (WT555)

What Are You Going To Do About It? (WT555)

This was the question the guy at the counter asked Ross when Ross pointed out the damage to the bumper bar on our motorhome. “What am I going to do about it? Ross repeated the question. “I’m not going to do anything. You’re going to get it fixed. It was you (as in their company) who damaged it”, Ross continued. We had taken the motorhome to get its yearly service on the truck and engine. It was also due for registration, so we needed a roadworthy certificate. We had only recently had the bumper bar replaced after waiting almost 12 months. “How about you get it fixed and we’ll waive the...

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When You Can’t Decide (WT554)

When You Can’t Decide (WT554)

I don’t have any trouble making a decision, unless I can’t make a decision. That sounds odd, don’t you think. Here’s what I mean. Ross and I had wanted to get e-bikes for about a year now. About a month ago we decided to purchase them. (As a side note, you haven’t made a decision until you take action.) Ross did the initial research to get a ballpark figure for what the bikes might cost. There was a huge variation in price. We narrowed it down to a couple of brands. Ross researched the distributors and stockists (many of whom had none in stock). Finally he found a business that specialised...

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She Covered It Up (WT553)

She Covered It Up (WT553)

It was a beautiful sunny morning with a gentle breeze blowing as Ross and I walked along the beach, simply enjoying each other’s company and the coolness of the water as it teased us washing over our toes. I was in absolute heaven. As we walked, we came towards a woman with a dog. “Oh God!” I nudged Ross. There, right next to the lifesaver’s flag pole, a large dog squatted and hunched its back. “It’s doing a pooh”, I explained. I looked at the woman. She was looking around to see if anyone saw it. Yes, we saw it. And then …. She covered it up with sand. She kicked sand over it. I was...

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Developing Your Team’s Potential (WT552)

Developing Your Team’s Potential (WT552)

Let me ask you a question. Do you know what people think of you and how highly they regard you? This week I was talking with one of my legends; we’ll call her Vanessa, about an Introduction to Management workshop that I’ll be presenting on Tuesday 2nd February in Gosford, NSW. I was explaining why I was invited to run the workshop at Realtair Academy by Lee Woodward, Creative Director for Realtair. Lee has trained thousands of real estate agents over the past 20 years and has been instrumental in the growth and development of some of the most successful real estate businesses. He mentioned...

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Notify Your Face (WT551)

Notify Your Face (WT551)

Have you ever witnessed someone say and do something that just made you cringe? For me, it was about 13 years ago, whilst I was a participant in a training program. The presenter was proudly telling her story about how she confronted a local checkout operator. “Are you happy?” she asked the checkout operator. “Yes”, replied the young girl. “Well, notify your face”, boomed the presenter and laughed heartily. Wow! I didn’t think that was funny. I didn’t laugh. I thought it was cruel and righteous, which brings me to my point this week. We all have different personalities; some are gregarious...

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Being on a Team Makes a Difference (WT550)

Being on a Team Makes a Difference (WT550)

Playing Finska, (a form of skittles) on New Year’s Eve, I didn’t know the rules. I didn’t know the strategies and I certainly wasn’t very good. As I moved off the field after having my zero score turn, yet again, I heard another player refer to her team members. “Are we playing in teams?” I asked. “Yes. We’ve all been allocated to a team. There are 4 teams.” “Oh”, I said. “How do I find out whose team I am on?” “Just go and ask over there, to whoever has the score sheet.” I found out who my team members were and immediately went and apologized for my lack of contribution to our overall...

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Life is Always Working for You (WT549)

Life is Always Working for You (WT549)

This time last year I was preparing to fly to the US to graduate as a Transformational Mindset Facilitator with David Bayer. The year ahead felt full of possibility and excitement. Two months later, in March 2020, I again headed to the US to attend David Bayer’s 3 Day Powerful Living Experience. At the same time, another world-wide event started to make its impact on us. Of course, that was COVID-19. As we flew back to Australia from Orlando, via Dallas, Sydney, Melbourne and Launceston, it felt like the world was shutting down behind us. Like the ending scene in the TV show Get Smart, where...

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