Leaders Are Problem Solvers (WT718)

Leaders Are Problem Solvers (WT718)


WT 718 Leaders are Problem Solvers

I’ve got a question for you.

Do you think being a leader is innate or a learned skill?

I had an interesting discussion recently with a new client on this very topic.

He confidently told me that being a leader is innate. You are born with it.

I could feel my eyebrows lift.

He expanded on his reasons why this was so.

During his career, he had often been promoted to leadership and management roles.

He had had no formal training and had performed well.

“Well, I think we’re going to disagree on this”, I said.

“I teach leadership skills.”

“Oh”, he replied.

“If you think about what you told me about how you were promoted, much of it was because you solved problems. You didn’t wait to be asked. You just got in and did it.”

He agreed.

Leaders are problem solvers.

And I agree, some people do this naturally, but that doesn’t mean that people can’t learn to become leaders or improve their leadership skills.

It comes back to The 4 Stages of Learning. We don’t know what we don’t know (Consciously Incompetent).

If you’ve never had the opportunity to solve problems or you didn’t know that that was one of the criteria for leadership, how could you demonstrate leadership skills?

Once you do become of aware of it, you can now start solving problems.

No-one is fighting you for the leadership role.

We all want leaders.

We want people to take charge; to make us feel safe; to take responsibility; to hold us accountable.

In our Leadership experiences, we have a particular activity that demonstrates this very well. During this activity the group of individuals become a team.

Someone steps up as leader and often it’s the person who doesn’t see themselves as a natural leader. It’s the person who has little confidence in their ability to lead.

As we debrief the activity, they are genuinely surprised (and a bit proud) of what they achieved. This one activity helps them transform their identity to accept that they are indeed, a leader.

Leaders behave differently to followers.

Leaders can learn communication skills. How to say things so that they land well for the listener.

Leaders can learn to understand their people better.

Would you consider yourself to be a leader?

Are you a problem solver?

If you’d like to know more, check out some of the skills that are included in our Leadership Fundamentals experience. Conduct a little audit for yourself. Click here to find out.

If you celebrate Easter, I wish you a very happy Easter. If not, happy holidays.

P. S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

P.P.S. Our next LIVE online Leadership Fundamentals experience starts Tuesday 14th May, 2024. Click here for more information. Early Bird promotion where you pay for Silver and receive Gold finishes on Sunday 14th April, 2024 so be quick.

Another Year – It’s a Wrap (WT705)

Another Year – It’s a Wrap (WT705)


WT 705 Another Year - It's a Wrap

Well, here we are again at the end of another year.

As we look back over the year, I encourage you to focus on the good and positive and be grateful for all that 2023 brought you.

Even the things that were not to your preference.

As David Bayer says, “Life is always working for us, even if at times, it is not to our preference”.

When I think about this mantra, I’m reminded that the Universe or God or Infinite Intelligence (whatever name you prefer) is working tirelessly to bring us what we want. 

From our perspective here on earth, we can’t see all the moving parts that have to be organised in order for us to get what we want.

In fact, just a couple of weeks ago, I sternly reminded Mary (not her real name) to “shut up and let the universe do its job”.

Mary is a great student who actions the feedback. She’s not one to blame or argue, rather she acknowledges her role in co-creating what happens in her life and within a few weeks she rang me to tell me all her good news and how the Universe had delivered.

Remember, our job is to know the what and the why and take inspired action. Our job is not to know the how.

We simply can’t know all the moving parts, let alone control them, so as Esther Hicks says, “Hand it over to the General Manager”.

If you’re up for another great read along these lines and looking to increase your prosperity in 2024, then I highly recommend “The Four Spiritual Laws of Prosperity” by Edwene Gaines or even better, it’s a great listen on Audible or other similar program.

As you close 2023 and look to 2024, invest some time to write down what you want for 2024 and then close your eyes and imagine receiving what you want. As you close your eyes, feel what you’ll feel when you have it. Hear what you’ll hear when you have it as well as see it.

The quickest way to bring what you want is to feel as if you already have it (because you do) and be grateful for the gift that’s on its way.

Let me know what’s on your bucket list and let’s cross them off at the end of 2024.

As an example, Ross and I have booked a trip to South Africa in April 2024. So far I’ve registered for a 4 day course and booked the airfare.  I can’t wait to see how the Universe delivers an amazing trip for us as we cross off our bucket list item to visit a game park and see the animals up close.

Thanks so much for being part of my community this year. I look forward to continuing the journey with you in 2024.

Happy new year!

P. S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.


BRAND NEW 10 Week online Leadership Fundamentals experience starts Tuesday 16th January 2024. Sessions are LIVE and led by myself. There’s absolutely no reason why you can’t find 90 minutes a week to improve yourself and your leadership skills.  You don’t have to be in a formal leadership position at work. These skills are life skills.  If you’re interested, contact me and let me know and we’ll organise a time to chat. Be part of another great team and get the results you want.

The Magic (WT702)

The Magic (WT702)


WT 702 The Magic

Right now, I wish I had an affiliate link to Amazon or Audible.

I’m recommending you get “The Magic” by Rhonda Byrne.

The book had been sitting in my library for quite some time and I hadn’t gotten around to reading it, until it was recommended by one of my mentors in an online group.

Magically, the group turned into a team, aptly named “Team Magic” and we agreed to work through the book together.

It truly was a magical experience.

Having an online group provided support, encouragement, motivation and accountability.

Each day we would post an image or message showing the task completed for that day.

Yesterday I completed the book and the tasks and I have to say, my mindset and results did magically change.

So, apart from the book recommendation, today’s thought is also about the power of teamwork.

Our virtual team included people in all different states in Australia and also overseas. Being online meant that we could post at any time that was convenient and team members could respond whenever it suited them.

Without the team, I may not have been totally committed.  In fact, I insisted Ross do the activities as well so whilst he wasn’t posting in the What’s App group, he too completed the book.

Magical outcomes occurred. Ross had advertised a motorbike for sale and whilst there had been some initial interest, as soon as the magic kicked in he sold the bike – easily and effortlessly.

There’s a saying, “If you want to go fast, go alone. If you want to go far, go together.”

Working with a team takes you farther. For many of us, we will do the things we might not feel like doing because we don’t want to let the team down. Of course, this benefits us because we get the thing done.

Working with a team also enables you to learn different things because we all have different perceptions and different values. What you miss, someone else might pick up and share, so you now have double the knowledge.

When you’re learning something new, being part of a team also enables you to practise in a safe environment.

I’ve been so impressed with the experience, I even encouraged one of my clients to start and offered to be her accountability partner.

Why? Because I know, if you do the work, you’ll get the results. If you have an accountability partner, you’ll do the work when you don’t feel like it. If you have an accountability partner you can support each other when needed.

My wish for you is that you find a team to help you achieve what you want to achieve.  It can be for a specific timeframe such as days, weeks or months.  I’ve also been a member of teams that have been meeting for over 10 years.

What is it that you want to achieve? What results do you want?

Are you getting them by yourself and if not, how about inviting others to be part of your team.

Now’s the time to step up and become the leader. Remember, if you want to go fast, go alone. If you want to go far, go together.

P. S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

I Still Want You To Do It (WT700)

I Still Want You To Do It (WT700)


In our Mastermind meeting this week, one of the participants was talking about her experience interviewing potential financial planners to help her. We’ll call her Robyn.

Robyn’s looking at selling her business in a few years and wants to know the best strategy and timing to maximise her return on her investment and minimise the tax to pay.

She shared with me that she had met with three different planners and still could not decide which one to work with.

What we discovered was that they had failed to demonstrate to her that they knew what they were doing and that they could help her.

Robyn expressed that they may not want to tell her the strategy etc. until she has signed up because:

  1. That’s how they make their money
  2. They may think she will get the information and do it herself.

“I don’t want to do it”, she said.  “But I do want to know they can do it.”

This is where case studies and testimonials can be very helpful.

Your potential clients are looking for confidence. They want to know that you have helped others in a similar situation so therefore you might be able to help them.

A picture came into my mind as were talking.

It’d be like interviewing a cleaner to clean your house or office. They can tell you how they’re going to clean, what chemicals they’re going to use, how often they’ll clean certain areas etc. and even though they may have told you the “how”, it doesn’t mean you want to do it.   Giving you their strategy and technique gives you the confidence that they know what they’re doing so you can engage them.

It’s a similar thing with the financial planners.  Robyn doesn’t want the knowledge to be able to go and do it herself. She wants the confidence that they know what they are doing. She wants to feel comfortable that they can advise her on the best strategy and that they have the technical expertise to help her.

Sometimes, as service providers, we can get caught up thinking we can’t share what we know in case others will take the knowledge and use it and therefore not engage us.  This is scarcity thinking. For the most part, your prospective clients don’t want to do the work, they want to engage you, so give them a good reason to.

Give them confidence you can help them. Share what you know that will be most helpful to them and provide examples of how you have helped others in the same situation.

As one of my other clients says, “selling is a transference of confidence”. He or she who has the most confidence gets the business.

Might be time to take a look at your offer and how you present it.

Are you instilling confidence in your prospective clients?

Are you demonstrating to them that you have the knowledge, skills and expertise to help them?

P.S. Our next Leading Yourself and Leading Others Experience and Loyal Lieutenant Masterclass Series will both start in February 2024. Early bird discounts apply, so keep an eye out for more information to come.

P.P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

What If I Train Them And They Go (WT688)

What If I Train Them And They Go (WT688)


WT 688 What if I train them and they go

This week I was coaching with a client (we’ll call her Stacey). Stacey had some homework to submit from our previous session. She was to create a 5 minute training video using Loom.com.

We’d talked about different ways to train people in previous sessions and Stacey had resisted using Loom. “I don’t like my voice. I don’t want to be seen on camera. I say ‘um’ a lot.”

“Yeah, yeah, yeah. I only know one person who admits to liking their voice. When it comes to being seen, turn the camera off or even better, remember what Frank Kern taught me:

“People are looking at you every day. Get over it.”

So Stacey did.

She submitted the video and we watched it together on Zoom. It was a fabulous video. It was natural. It was authentic; just as if Stacey was sitting next to you, showing you how to do it.

Stacey had even made a mistake in the procedure and corrected it in real time. This was perfect because it showed how easy mistakes can be made and more importantly how they can be easily fixed.

I asked Stacey what she got out of doing the homework.

Firstly, she mentioned that she got it done because I held her accountable to do it.

Secondly, she realised how much time she is going to get back, now that she has a 5 minute training video to show others how to do a job that could take hours of her time, when a senior manager could be working on more productive or strategic tasks.

Stacey also realised that having the library of training videos and procedures means she doesn’t have to continually train people on an individual basis.

“I’ve realised how much time I’ve lost over the years training people who leave the company. I don’t get to recoup that time when they’ve left nor do I get any return on my investment when they leave. I get nothing out of it.”

This is a common experience that can result in a lack of motivation and desire to train new people, which doesn’t help the new team members.

So, if you have the responsibility of training people, have you considered creating videos in Loom.com?  You’ll need a gmail account and to use the Chrome browser. It works really well for screen capturing procedures that are done on the computer.

What used to take hours to write and screenshot procedures, can now be done in minutes.

Stacey isn’t the only person I’ve worked with who has resisted using Loom. Yet those who have accepted the challenge and encouragement have become excited to do more.

If you’re resisting, please just have a go.  No-one else needs to see your first couple of attempts.

As Les Brown says, “You don’t have to be great to get started, but you do have to start to get great.”

If you’re interested to know more tips and strategies to save yourself time, today is the last day to enrol for the next Loyal Lieutenant Masterclass Series. Imagine how much time you’ll get back when you know how to write the right way and how to effortlessly streamline your work.

P.S. Enrol today for the next Loyal Lieutenant masterclass series starting Tuesday September 5th.  Check it out here https://shirleydaltoncourse.com/webinar

P.P. S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

I Won’t Bother (WT686)

I Won’t Bother (WT686)


WT 686 I won't bother

How many times have you said or heard, “I won’t bother”?

The reason I’m mentioning it this week is because I’m thrilled to announce that I have recorded an audio version of my book, “The Loyal Lieutenant: How The Second-in-Command Brings The CEO’s Vision To Life” and 10 lucky readers will receive complimentary access to listen to the book rather than read it.

Thanks to Lee Woodward for his skill, advice, mentoring and support, we now have an audio version.

When we celebrated 13 years of Weekly Thoughts a few months ago, I gave away a complimentary enrolment to The Loyal Lieutenant Masterclass Series (which retails for $1997 and which starts on Tuesday 5th September) and received just one reply, so of course, that one reply became the lucky winner.

I was surprised.

It made me wonder whether you have some Limiting Beliefs or are engaging in Automatic Listening, deciding that you won’t win and therefore not bothering to simply hit Reply with a “Yes Please” message.

Or perhaps your narrative goes something like, “Shirley knows me, so she wouldn’t give it to me”.

Remember, our beliefs dictate our destiny, so now might be a good time to reflect on what’s going through you mind at any given time.

There’s a great story about a man who got bogged in snow in a rural area at night. He got out of his car to get a shovel from his boot, only to find he didn’t have a shovel.

Looking around, he could see a light in the far distance. He decided to walk towards the light and see if he could borrow a shovel.

As he walked towards the light he started thinking. “Oh, it’s probably dinner time. I’ll be interrupting. They might be scared by a stranger and shoot me. There might be dogs on the property that will chase me. They mightn’t even have a shovel. They might not want to lend me their shovel.”

As he walked and walked and walked, his internal chatter got more and more negative, until he finally reached the steps of the house with the light.

He walked up the steps and knocked on the door.

A man opened the door.

Before the man could say anything, the stranded motorist looked at him, shook his head and in response to his own negative self talk, answered, “You can shove your shovel up your ……. I didn’t want it anyway” and with that turned and walked off.

Don’t let this offer be an opportunity for you to engage in negative self talk, limiting beliefs or automatic listening.

If you’d like to receive access to the audio version of the book, please click Reply and type “Yes Please”. You never know, the outcome might surprise you. It might actually be more positive than you think or expect.

So, don’t think, just do.

P.S. Our next Loyal Lieutenant masterclass series starts Tuesday September 5th.  Check it out here https://shirleydaltoncourse.com/webinar

P.P. S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts

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