Put The Lemon Butter On The Jatz (WT650)

Put The Lemon Butter On The Jatz (WT650)


WT 650 Put the Lemon Butter on the Jatz

Last week I mentioned that I would share a funny little story about our assessment for the final session of our 9 week online masterclass series – The Loyal Lieutenant.

The final assessment was a practical session where participants had to write a procedure during the class and submit the procedure so Ross could test the procedure.

Participants didn’t know what the procedure was until they arrived on zoom.

“The procedure you have to write is ‘How to Spread Lemon Butter on Jatz Biscuits’ for Ross’ morning tea.”

“What? That’s it?” asked one of the engineering students. “How to put lemon butter on a Jatz?”

“Yes, that’s correct. Off you go.”

I waited and watched as participants wrote out their procedures.

One by one they submitted them and I printed them for Ross.

If you know Ross, you know he has a sense of humour and can be a bit cheeky.

He followed the procedures exactly as written.

If the procedure instructed to place the lemon butter on the Jatz, he would simply place the bottle of lemon button on a Jatz biscuit.

It might seem like a simple exercise, however one of the procedures included 34 steps.

It was so funny to watch Ross as he placed a “scrape” of lemon butter on the Jatz.  How big is a scrape?

When you are writing procedures you have to be precise. You can’t assume that the reader knows anything. You have to include every detail and it’s best to start with a verb because people want to know what they have to do.

Overall it was a fabulous exercise. All of the participants did extremely well. Their procedures were detailed and provided instructions for exactly what to do.

One slight detail that was only captured by one participant though, was the final step – Eat and Enjoy.

Remembering that the procedure was to prepare the biscuits for morning tea for Ross, he actually needed the instruction to eat.  It’s a bit like the game Simon Says – “Simon says, Put your hand on your head” and we all follow the instruction, but if the instruction is given without saying “Simon says” and you follow the instruction, well you’re out of the game.

How would you go? Do you think Ross could follow your procedure? Do you think you’d be able to write it in about 10 minutes?

If not, perhaps you need to enrol yourself or your Loyal Lieutenant in our next Loyal Lieutenant Masterclass Series. Nine x 90 minute sessions of practical applications to streamline your operations, step into a leadership role, learn how to write procedures so you can delegate to others and generally have some fun along the way. Click on the link for more information.

Regards Shirley

P.S. Registration is open for the next Loyal Lieutenant Masterclass Series. A 9 week hands on training to streamline your operations, learn how to write procedures the right way and get clear on your roles plus much much more. Click on the link for more information. https://shirleydaltoncourse.com/offer

P.P.S. The Loyal Lieutenant book is now available on Amazon. Click on the link or the QR code below. bit.ly/TLLebook

If You Want Me To Listen To You (WT636)

If You Want Me To Listen To You (WT636)


WT 636 If you want me to listen to you

If you’re like most people, you don’t enjoy conflict.

In fact, many people will go out of their way to actively avoid conflict.

In our Leading Yourself and Leading Others Experience, participants learn skills for dealing with conflict.

The first skill they learn is how to actively listen.  When confronted, our first reaction is to defend ourselves.  We need to put ourselves aside and listen to what the other is saying, actively listen and then assert ourselves.

If we’re the ones who are confronting we use a Confronting I Message. This is a statement that follows a formula, “When this happens (unacceptable behaviour), I feel (emotions) because (tangible effects on you).

Another way of confronting is to describe the situation; just the facts of what has happened or what you’ve noticed or observed.

We also have a 6 step method for resolving conflict as well.

When you put all these skills together with a willingness to resolve, there isn’t anything that can’t be cleared up in conversation.

The barriers to resolving conflict include yelling at the other person, not letting them finish what they’re wanting to say or walking away.

If you want people to listen to you and really hear you, the best strategy is to quietly and respectfully explain how you are feeling and describe the unacceptable behaviour (in other words what the other did or didn’t do).

Describing unacceptable behaviour is different to judging others or labelling them. For example, arriving late to a meeting might be considered an unacceptable behaviour. Judging the person as inconsiderate or rude is a label. People can’t make changes to their behaviour if you call them names and label them.

I remember years ago, we were visiting and exploring a little country town in Queensland. We went into a curiosity shop and I found a cushion that was embroidered: “If you want to be loved, be lovable.”

I thought this was great and have since adapted it for other desires such as: “If you want to be interesting, be interested.” “If you want to be respected, be respectful.”

If you want me to listen to you, listen to me.

Learning how to fight and fight clean is a skill as well as  a mindset. Being open and willing to hear what the other has to say is the first step. Remember, it’s very difficult to resolve conflict if you’re acting like an abusive bully.

P.S. Want some hand-holding to get your procedures done? Want to draft better job descriptions and identify and improve your workflow?  Not sure of your role?  Join me from 30th September for 9 weeks. I’ll be leading an online masterclass series to guide you through the steps I use to help businesses systemise and streamline their processes.  Each week for 90 minutes we’ll cover a chapter in my book The Loyal Lieutenant: How the Second-in-Command Brings the CEO’s Vision to Life to help you implement my proprietary system and get your processes and procedures DONE. Go to shirleydaltoncourse.com for more information.

P.P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

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