How It Lands (WT660)

How It Lands (WT660)

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WT 660 How It Lands

How often do you give feedback to someone about something you’re not happy with and end up in a big argument?

Until I learned some amazingly simple communication skills, that’s what used to happen to me.

Not backward in coming forward, I often expressed how I felt.

Nothing wrong with that and in fact, we encourage you to share how you’re feeling and what’s going on.

What was wrong with it was the way I expressed it; the language I used and we’re not necessarily talking about swearing.

“Why didn’t you put the butter back in the fridge?”

“You did a terrible job of typing that document.”

“Great job! Woohoo, well done, NOT.”

You can imagine that being on the end of remarks like this wouldn’t make you feel good.

In fact, you’d probably feel resentful and possibly even look for an opportunity to take revenge in some form or other.

If you choose your words carefully when giving negative feedback, your message will “land” better for the other person.

They will be more likely to hear what you have to say and make any changes.

For example, “I didn’t see the homework in my inbox” versus “You haven’t submitted your homework”.

“I’d really appreciate it if you could put the butter back in the fridge when you’ve finished with it please.”

“I have a number of comments and changes to make to the document please.”

“I think we can improve on how we do this. Let’s work together to streamline the process and make it more accurate.”

Did you notice that all four examples above started with “I”?

We call these I-Messages or I-Statements.

With I-Messages we take responsibility for the message. We are sharing how it is for us so others cannot argue that what we’re saying isn’t right. They might not like hearing the feedback, however they can’t dispute that’s what you think or how you feel.

In our Leading Yourself and Leading Others Experience we spend a couple of days learning how to communicate better; learning how to word things so the feedback lands better for the recipient.

There’s a saying that “People react to the manner rather than the message” reminding us not to yell and scream and be overly dramatic, however people do also react to the words you use.

Next time you have some negative feedback to give someone, think about how your words will land.

Have a go at using an I-Message and describing the situation without looking to blame or make up a story about what you think happened and why.

And on “why”. Don’t use that word if you want to gain more information from someone.

For many, the word “why” feels like a judgement or an interrogation.

“Why didn’t you leave earlier than that?”

The implied meaning is that “I should have left earlier. I am wrong. I am bad. I am in trouble.”

This language can cause us to become defensive and hostile.

Even if you are annoyed that you have been kept waiting, you can assert yourself using language that will be more easily received, e.g. “I was expecting you to leave at 9:00am to arrive at my place at 9:30am this morning. I’m curious as to what happened causing the delay.” 

Give it a go. Change your language and see how it lands.

The last thing you want is a crash landing.

Let me know how you go.

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

P.P.S. Claim the date. Our next Loyal Lieutenant Masterclass Series starts Thursday 30th March 9:30am Sydney time for 9 weeks. Hands on training, creating and streamlining systems and processes for your team and organisation.

Technical Skills OR Leadership Skills (WT659)

Technical Skills OR Leadership Skills (WT659)

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WT 659 Technical Skills or Leadership Skills

Here’s an interesting little fact that I learned recently from Paul Findlay, CEO for the REACH Ecosystem in Australia; the average leader is in a leadership position for about 10 years before receiving any leadership training.

Wowza!  How often do we hear people discuss how important leadership is and experience the dire consequences of poor leadership and yet our leaders are not receiving the training they need to succeed in their roles?

This topic came up a couple of times this week as I coached executive leaders from different industries. One leader owns a very successful coffee shop, another a real estate agency and another is in the sporting business.

It was a real eye opener for us to realise how much training they provide for the technical skills to do the technical work and yet very little for the emerging and recently promoted leaders and managers.

In the coffee shop, we wouldn’t think of not training our barista to make a perfect cup of coffee.

In real estate, property managers must know the legislation and how to deal with landlords and tenants. There are checklists for ingoing and outgoing reports; criteria for assessing tenant applications.

In the sporting business, employees need to know how to measure and quote for the right amount of materials and how to design and construct sporting fields.

Technical skills OR leadership skills.

When our people move up the ladder, usually because they are very competent technicians, we expect them to be able to:

  1. Recruit
  2. Train
  3. Lead
  4. Manage, and
  5. Hold the team accountable.

And yet, we rarely give them any support or training in how to do this.

Graduates of our Leading Yourself and Leading Others experience leave with their own Train The Trainers manual. I encourage them to share what they learned with their people.

If you have had the privilege of some leadership training, I believe you have the responsibility to share what you know both through your training and your experience.

New managers need to understand and accept that their “tools and equipment” are now the people they lead and manage.

Unlike physical tools, such as hammers or coffee machines, people are emotional. They have their own set of values and beliefs. They come laden with what we call spaghetti (emotional baggage) as well as their own individual personalities. They have different learning preferences and they like to be appreciated in their own way.

When you think about it, it’s a huge responsibility to place on new leaders and managers with the expectation that they are to “get the most out of their people”.

Technical skills or leadership skills.

Remember the Peter Principle? We promote people to their level of incompetency.

Let’s not let that happen in your business.

Let’s not wait 10 years before training your leaders.

Give them the training and support they need, just as you would for a technical person doing a technical job.

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

When You Are Learning (WT658)

When You Are Learning (WT658)

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WT 658 When you are learning

What are you like when you’re learning something new?

Do you have patience with yourself and your teacher or are you like me and chuck a temper tantrum until you master it?

This week in The Loyal Lieutenant Masterclass Series, I had to remind participants that they are learning and that I don’t expect them to submit perfect work.

If they knew how to do the thing they were learning to do, they wouldn’t need to attend the class.

In fact, one of my favourite quotes is from Aristotle, “For the things we have to learn before doing, we learn by doing them.”

Here’s what happened.

Last week I showed participants how to look at the world through little boxes. Their homework was to create a workflow diagram and submit before the next class.

In the class, I went through each workflow and gave feedback.

All participants got to see the other workflows and learn from the feedback as well.

What was interesting, was that a number of participants apologised for not having a perfect workflow diagram.

No apologies please.

You are learning.

I don’t expect you to submit a perfect diagram because you don’t know how to do everything yet. I only introduced some basic concepts the week before.

It reminds me of a time years ago when I was learning how to host my own online TV show. Each week, Ross would set up the greenscreen and lights in the garage and I would go on camera to learn how to set up greenscreens and lights and how to host.

Each week before class I would get stressed because my lights etc. were not perfect.

“Shirl, this is what you are learning”, encouraged Ross.

“You don’t have to be perfect, because you don’t know how to do it yet.”

I had to agree.

It helped take the pressure off.

If you’re someone who thinks they have to have it perfect before they know what they are doing, think again.

When you are learning, whatever you are doing is not going to be perfect. Be happy with that and focus on improving what you are learning.

When you’re in a stressed state of heightened arousal (ie the Primal State), you cut yourself off from the flow and joy of learning.

Relax and enjoy it.

When you are learning, allow yourself to make mistakes and have fun. You’ll master your topic much more easily and much more quickly.

Again, as Aristotle said, “For the things we have to learn before doing, we learn by doing them.”

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts

Confront the Brutal Facts (WT657)

Confront the Brutal Facts (WT657)

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WT 657 Confront the brutal facts

I don’t know where this saying came from, however this week it has popped up for some of my clients and myself.

The phrase in and of itself can be confronting. “Confront the brutal facts.”

What are “the brutal facts”?

Brutal facts are things we may or may not know that are getting in the way of us achieving what we want to achieve.

We use the word “brutal” because there can be no denying the facts, even though on some level that’s exactly what we want to do.

Brutal because sometimes that’s how we receive the feedback.

One time I was complaining to Ross about how unhappy I was with something he had done. “That’s your shit Shirl”, he said. “You deal with it.”

Ouch! He was right.

Is there an area of your life that’s not working as well as it could be right now?

If so, are you willing to confront the brutal facts?

Are you willing to take a deep dive into the issue?

Are you willing to hear and accept the feedback?

Are you willing to take the necessary action to change it?

Now’s a really good time to do so.

Let me know what you discover and if you need support, reach out.

Another saying for you that was written under an image of a person being doubled on a bicycle on the handlebars, through rain, “You won’t get to where you want to go, if you only travel on the sunny days.”

Be brave! I know you can be.

Confront the brutal facts.

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

Time in Your Mind (WT656)

Time in Your Mind (WT656)

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WT 656 Time in your mind

You know how every so often someone says something and it really resonates with you? Well, I was at a new yoga class this morning and the yoga teacher made a comment that I thought I’d share with you.

“We spend a lot of time in our mind each day, so we’d better make sure it’s a nice place to stay.”

Wow. This resonated because of the work I’ve done with David Bayer regarding suffering.

Bayer’s mission is to end all human suffering. What he means by that is our psychological suffering.

There is no suffering in the experience.

If we look to nature, there is no suffering. No psychological suffering. Flowers don’t get upset because one is a brighter red than another. Squirrels don’t get stressed thinking they may not be able to find a nut and birds aren’t worried that they might fly in the wrong direction.

We humans have this unique ability to create suffering in a world where suffering doesn’t naturally exist.

This week my heart has gone out to a number of clients who have been suffering in the primal state of anxiety, anger, resentment and generally feeling lousy because of situations that have occurred.

It’s helpful to remind ourselves that’s there no suffering in the experience. It’s just an experience. The suffering comes from what we think about the experience and the meaning we give it.

Another point Bayer makes is that our emotions are our guideposts from our nervous system and that if the nervous system is in dissonance with our energy, we feel “bad”. He says that if we feel bad, it’s a clue that our thinking is off; that what we are thinking isn’t true.

It took me a long time to understand this concept. How can what I’m thinking not be true? If you play with the concept and accept that what you’re thinking can’t be true, we can ask another question. If this isn’t true, then what is true? Often it’s the exact opposite of what we’re thinking.

If you go deeper into the enquiry and are open to the insights that will be revealed you’ll find that the suffering goes.

As an example, Bayer felt terrible when his cherished dog died. He was thinking that his dog shouldn’t have died. He applied his teachings. “If what I’m thinking isn’t true, then what is true? That my dog should have died?” The answer is “Yes” because the dog did in fact die.

Enter the enquiry. “If he was meant to die at this time, (he was an old dog with serious health issues), then what am I upset about? I’m upset because I won’t see him again.”

A little while later he got the inspiration to check out near death experiences of people, who as it turns out, were met by their pets. Hmmmm. “So I will see my dog again”, explained Bayer and with that the suffering ended.

I accept this might be a bit to get your head around. I encourage you to give it some thought and play with it next time you find yourself in a negative emotional state.

Go into the enquiry of it.

Remember, we spend a lot of time in our mind each day, so make sure it’s a pleasant place to stay.

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

P.P.S. There’s still time to register for our February Leading Yourself and Leading Others Experience. Here’s the link for more information. Contact me urgently if you’d like to attend. We only have a few places left. https://shirleydalton.com/leading-yourself-leading-others-may2020/

You Have To Get Down (WT655)

You Have To Get Down (WT655)

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WT 655 You have to get down

For the past week or so Ross and I have heard noises in the ceiling.

Both too scared to get up and have a look, we called in the pest experts.

They came, climbed into the roof cavity, agreed there was something there, either a rat or a possum and laid baits and traps.

Each night we would hear the animal leave and then arrive back each morning between 4:30am and 6:00am.

Each day the pest people came to check the trap.

Nothing had moved.

“Should we move the trap closer to where we think they are?” Ross asked the pest person.

“No. They’ll come get the apple if they’re hungry”, replied the pest person.

That didn’t really make any sense to Ross and I because the animal clearly wasn’t hungry. It was coming home to sleep.

This morning I heard it trying to get into the roof about 6:00am.

“Come on Ross. We should go up there and see for ourselves.”

“I’ll do it later”, said a sleepy Ross.

“No. We need to get up there now and see what we can find”, I insisted.  “I’ll go with you.”

So we got up, got dressed, put shoes and gloves on and got the ladder and up we went.

It was difficult for me to get into the ceiling through the manhole because the ladder was a bit short. Anyway, I got up.

We had a look around. I shimmied over to the lowest part of the roof where we thought the animal was. We couldn’t see anything. There was nothing more to be done except get down.

Now the fun began.

I have a bit of a fear of heights and attempting to get down through the manhole reminded me of the day I got stuck coming down Mt Gower on Lord Howe Island. I was okay going up, but coming down and coming down face first. Now that’s a different story.

I had visions of me falling face first through the manhole and collecting the ladder as I went.

I froze. Just like the possum in the roof. I couldn’t move.

“I’m scared Ross. I can’t do it.”

Ross did his best to encourage me.

“Hold onto me”, he offered.

“No. You won’t be able to hold me.”

“You have to get down Shirl.”

“I know. I know I have to get down. I just can’t do it yet. I have to figure it out.”

“Let me show you.”

Ross stood with his two feet either side of the manhole and gently lowered himself onto his arms and then dropped his feet and legs onto the ladder.

My eyes bulging, I was terrified.

“I can’t do it. The ladder is too far away.”

“Do you want me to get the other ladder?”

“Yes.”

I stood in the ceiling shaking and holding onto the beam above me while Ross went and changed ladders.

“You have to get down Shirl”, he encouraged.

Shaking all the way, I somehow managed to get the courage to trust myself to move one foot at a time and lower myself to sit on the edge and dangle my feet to the point where they almost met the ladder.

“A few more inches”, motioned Ross.

At last, my feet connected with the ladder.

“You did really well”, said Ross.

“Hmmm. Not something I want to do again in a hurry.”

There is something about going head first that scares me. For some reason I am much better if I can turn around and go out backwards.

In the end I did get down because I had to get down.

How about you?

What are the things that you’re scared to do, that you just have to find a way to do? There is no other option other than to do the thing that frightens you.

As Susan Jeffers says in her book of the same name, “Feel The Fear And Do It Anyway”.

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

P.P.S. Our next Loyal Lieutenant Masterclass Series starts on Thursday 19th January 2023. If you want to learn what it means to be a Loyal Lieutenant (Second-In-Command) AND work on streamlining and documenting your operations and procedures, click the link to register now. Last chance to enrol is Monday 16th January. https://shirleydaltoncourse.com/Webinar

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