What I Missed (WT613)

What I Missed (WT613)

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WT 613 What I missed

Years ago, like nearly 30, I was employed in various government departments. At the time, one of the buzz words was “community”.  I confess, I really didn’t understand what it meant.

In fact, it wasn’t until years later that I understood it to mean people knowing each other and looking after and supporting each other (my definition).

Last weekend I happened to be walking along the street with a new friend when I bumped into an old friend. Immediately we hugged (ooops, forgot about Covid) and had a chat.

It was so nice to see someone familiar; someone with whom I had history.

We had both been members of The Newcastle Speakers Club for years, during which we got to know each other and support each other as well as our fellow members and families.

It was a close knit “community”.

As we drove home I reflected on how nice it was to be out with friends and to see old friends.

I realised that this was something that I had missed whilst we were travelling.

We would arrive at a new location and know nobody.

If we needed help, we felt awkward to ask because we hadn’t had the opportunity to help others first.

I was also less concerned about my appearance because I was confident I wouldn’t run into anyone I know. Now we’re back, thank you for the accountability.  Minus 7kgs so far.

What’s the point?

The point is we need each other.

None of us are islands. It’s nice to know that there are people around who know us, like us and care for us.

Thank you for being part of my “online community”. Let me know what your definition of community is.

P.S. If you’re interested to learn my 4 step process for streamlining your business, or you’ve found yourself in the second-in-command position at work, you might find the information in the book helpful. Order your copy here, https://shirleydalton.com/books

P.P.S Dates for our next Leading Yourself and Leading Others experience have been set for May in Newcastle, NSW.   Tuesday 3rd May, Thursdays 12th, 19th and 26th May.  For more information go to https://shirleydalton.com/leading-yourself-leading-others-may2020/

P.P.P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

We Didn’t Know What We Were Doing (WT612)

We Didn’t Know What We Were Doing (WT612)

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WT 612 We didn't know what we were doing

One of the concepts we include in our Leading Yourself and Leading Others Experience is “synergy” where 1+1=5. In other words, the whole is greater than the sum of the parts.

What this means is that when you have a high performing team you can create magic. You can achieve far more with your team than what you could by adding up individual efforts.

Here’s why this is relevant.

I am so grateful to Kellie O’Brien and Chrystie Hile who jumped on board to create a team with me to get my book published and launched.

I couldn’t have done it without them.

None of us really knew what we were doing. We learned as we went along.

In fact, all of us were quite nervous and anxious before the launch.

Chrystie was anxious that when the book was printed it would look good and the formatting was correct. Chrystie is our graphic designer and taught herself how to typeset and format the book for the printer we had chosen.

Kellie was anxious that the book would actually be printed on time. We hadn’t used the printer before and there had been some mixed reviews about timeframes for delivery, and of course, we were on a very short deadline.

I was anxious about how the book would be received. Had I included enough information? Was it interesting? Was it helpful? What would people say?

Now on the other side, we have systems and processes in place, ready for the next one (on People and Leadership). It will be so much easier and quicker (once I write the first draft).

Kellie will edit. Chrystie will design, format and typeset and Kellie and I will hold hands again, (virtually) as we press the “Go” button to order the first copy.

Looking back now, even though we didn’t know what we were doing, that didn’t stop us.

Some personality profiles need to know “how” before they get started. Others need to have a plan, whilst my personality type is happy to figure it out as we go and the fourth personality type will delegate and tell us all the outcome we’re aiming for.

When you want to achieve something, it doesn’t matter if you don’t know what you’re doing because you learn as you go.  In fact, Aristotle’s words ring true for me, something along the lines of “the things we think we need to know how to do before doing, we learn by doing” or as another mentor of mine, Lisa Sasevich says, “build the plane as you fly it”.

I’m very proud of the book and I am so grateful to the team effort, including Lee Woodward from Realtair for helping to distribute the book and giving us deadline. I’m also grateful to Kip McGrath for the foreword and to Mark Kentwell for his words of praise along with words from a couple of my other fabulous clients.

We didn’t know what we were doing and yet we achieved something far greater than we could have individually.

What is something you want to achieve that you think you have to know how to do before you get started or you think you have to do on your own?

I encourage you, just get started and enlist the help of a team. Please do let me know what it is. Use that as a little bit of accountability for yourself.

When you get to the end, you’ll not only have achieved your goal, you will have learned somethings along the way and also shared the journey with some great team mates.

P.S. If you’re interested to learn my 4 step process for streamlining your business, or you’ve found yourself in the second-in-command position at work, you might find the information in the book helpful. Order your copy here, https://shirleydalton.com/books

P.P.S Dates for our next Leading Yourself and Leading Others experience have been set for May in Newcastle, NSW.   Tuesday 3rd May, Thursdays 12th, 19th and 26th May.  For more information go to https://shirleydalton.com/leading-yourself-leading-others-may2020/

P.P.P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

Here’s My Problem (WT611)

Here’s My Problem (WT611)

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WT 611 Here's My Problem

This week was an exciting week.

I spoke at the conference and launched my new book and I got to use some great skills I learned from another book, “Never Split the Difference: Negotiating As If Your Life Depended On It” by Christopher Voss and Tahl Raz.

We arrived at our accommodation about 8pm and checked in. We parked the car, took our bags to our room and were immediately disappointed.

“This won’t do”, I said to Ross.

“Why not?” he asked.

“Because, I specifically requested a room with a lounge (sofa)”.

Dragging our bags with us, we returned to reception.

“I’m sorry. This room is unsuitable”, I told the receptionist.

“What’s wrong with it?” she asked.

“I specifically requested a lounge and there are two beds and no lounge”, I answered.

She looked at the computer and made a few mouse clicks and said, “I’m sorry, we are fully booked and we don’t have any other rooms available”.

“You’ll have to do something”, I replied. “I’m speaking at the conference tomorrow and I have to prepare tonight.”

She looked again and told us they were booked out.  I repeated that they would have to do something. She said she would get the manager. 

The manager arrived and immediately started to give me all the reasons why I couldn’t change my room. They were fully booked. The weather was bad and some rooms had water damage and and and…….

I thought I’d practise what I’d learned from the book, “Here’s my problem”, I said.

Then I proceeded to tell her that I was speaking at the conference the next day. I had specifically paid extra for a room with a lounge etc. etc.

She seemed to change her stance.

She looked up the computer and found a room. She asked the first receptionist to go to the room and see if it had a lounge.

It did.

The manager decided to move someone else and we took the room with the lounge.

I’ll never know if it was the fact that I was speaking and could have told my story to the audience the next day or the fact that I started with “Here’s my problem” or a combination of both. Whatever the reason, we secured a room with a lounge. It’s not the best room, however it does have a lounge.

Next time you get told “No”, I encourage you to calmly start with “Here’s my problem” and without emotion, explain your predicament. See how you go and please let me know.

P.S. Now that my book has officially launched, you can order your copy here, https://shirleydalton.com/books

P.P.S Dates for our next Leading Yourself and Leading Others experience have been set for May in Newcastle, NSW.   Tuesday 3rd May, Thursdays 12th, 19th and 26th May.  For more information go to https://shirleydalton.com/leading-yourself-leading-others-may2020/

P.P.P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

Change Me (WT610)

Change Me (WT610)

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WT 610 Change me

As we wrap up Day 4 of the Leading Yourself and Leading Others experience, one of the main concepts we learn is that of “Change Me – Change You”.

What that means is that rather than asking, demanding or expecting the other person to change, we understand that because we are in a relationship with someone, if we want the other to change, we must change first.

To demonstrate this, I move from one end of the room to the other. Because the participants and I are in a relationship, they shift in their seast to be able to see and hear me. It’s then that I explain that because I have changed, and we’re in a relationship together, so too have they.

If I had remained at the front of the room and instructed them to turn and shift in their seats and look towards the back of the room, they may or may not heed my instructions. And yet, when I change positions, so do they.

If you want to change your relationship or the way another interacts with you, you must first change yourself. Change Me – Change You.

On a similar note, I came across a quote which expands this concept to what’s going on around us.

“You can’t change what’s going on around you, UNTIL you start changing what’s going on within you.” (Source unknown.)

We create our world, whether we are conscious of it or not. When we understand this and take responsibility for what is happening in our world, we can choose to change it.

If you’re experiencing people or situations that are not to your liking or that are challenging, take a deep breath and be open to looking to find your contribution to the situation.

How are you showing up?

What are you thinking?

What is your belief around the situation?

What benefit are you getting from the situation?

All behaviour is motivated by a benefit that we receive, even being a victim has payoffs.

If you want to change what’s going on around you, start changing what’s going on within you.

Change me – change you.

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

Why Are You Coming? (WT609)

Why Are You Coming? (WT609)

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WT 609 Why are you coming?

In a few weeks I’m speaking at The Complete Leader Conference hosted by Realtair and launching my book.

I called the hotel to make a reservation.

I was intrigued at the response I got.

I shared that I wanted a room for 3 nights.

“Oh, we only have a room block with a special rate for 2 nights”, said Mary.

“That’s okay. Can I stay and pay for 3 nights please? I’m also a member (of the hotel chain).”

“Yes, let me see what I can do for you,” she replied.

I gave her my details and she offered me a room and a price.

It was the basic room with the cheapest price and only included a bed and bathroom.

“I’ll be speaking at the conference, so I need a desk and some more space to prepare for my talk. Do you have anything with a lounge or similar?” I asked.

I knew they did because I had stayed there a year or two ago for the same conference.

She came back with another basic deal and price.

I felt like I had to practically beg her for something better.

In the end she gave me the price for a room that had a bathroom, a kingsize bed, a desk and a 2 seater lounge but not before she emphasised the differences in price, which for me was not a priority.

I was intrigued to see an example of how others’ values influence how they sell.

I shared this story with a client of mine, who happened to have been trained in booking hotel rooms when she worked for a chain in London many years ago.

“Wow!” she said.  “We were always trained to ask, ‘Why are you Coming?’.  The answer to that question told us which package to offer as well any opportunities to upsell.”

Exactly. If I had been asked that question and they had been trained well enough they could have sold me the most expensive package by telling me how they were going to look after me to make sure I was comfortable and able to prepare for my talk etc. as well as have enough room for my husband who will be accompanying me.

Your task this week is to notice.

Notice your values and how they impact how you sell or negotiate.

Notice other peoples’ values when you want to buy something and if you are in sales, reflect on the training your organisation provides. 

Are you asking something similar to “Why are you coming?”

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

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