Keep Practising and Improving (WT783)

Keep Practising and Improving (WT783)

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WT 783 Keep practising and improving

I don’t know about you, but this week I’ve been resitting a training course I attended about 12 months ago and it’s like I never attended.

As we went through the exercises, I kept thinking, “I don’t remember this. I can’t recall doing that before.”

I’m guessing this has happened to you. How come?

Because this week I presented the final session for a 6 month internal customised training program for a client and as we revised what we had learned over the period, it was clear that some of the participants, like me with my course, hadn’t fully taken in the information when first presented.

As I reflect on this, I’m reminded of past participants of the Leading Yourself and Leading Others experience who have attended more than once. Their feedback has been similar to my experience.

“I’ve picked up so much more this time around.  I’m getting more and more distinctions.”

So, if you’ve already graduated from our LSLO experience, it might be time to consider attending again.

The real lesson here is to keep practising and improving.

My favourite quote in the whole world is by English Philosopher, Herbert Spencer, who said, “The Great Aim of Education Is Not Knowledge but Action”.

It’s not enough for us to attend training and pay attention and learn and then think we “know it”. 

We only know it when we embody it.

We demonstrate that we have embodied the knowledge when we actually use it, ie. we do the thing we have learned. We take the action.

For example, you can read a book on how to swim. You can watch a video on how to ride a bike. You can watch a live demonstration of both of these things, however you will not be able to swim or ride a bike until you get in the pool or on the bike and start swimming or riding.

It’s not rocket science.

Do the thing. Keep practising and improving.

 

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Go to https://shirleydalton.com/Weekly-Thoughts.

 

Make A Procedure (WT782)

Make A Procedure (WT782)

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WT 782 Make a Procedure

Before we get into this week’s thought, Ross and I were debating about the correct way to write the title.

Should it be “Write a Procedure” or “Make a Procedure”?

Before screen-capture tools like Loom.com or transcription services like Otter.ai or AI in general, the only way to capture a procedure was to write it, hence “Write a Procedure”.

Today though, there are many ways to capture a procedure, hence “Make a Procedure”.

So, whichever one you think is correct, use that.

To get us started, I have a question for you.

Have you ever been employed in a role and been asked to complete a task but there were no instructions for how to do it?

I thought so!

Here’s the thing. When we write procedures, we aren’t writing for ourselves, because we know how to do the work.  We are writing for the people who come after us.

And if you answered “Yes” to the question above, then you know how much we appreciate the thoughtfulness of those who created procedures for us to follow.

As a general rule, if you’re going to do something more than once, make a procedure.

If you only do something once a year, make a procedure because the odds are you will forget between now and next year.

With today’s technology, it’s not hard to make a procedure.

Here’s a tip. You might even call it a procedure.

  1. Name the procedure. For example, How to Make a Procedure.

2. Subscribe to Otter.ai or similar transcription service and download it to your phone or desktop.

3. Press Record.

4. Verbally describe the steps and any important information.

5. Use the format – Why, What, How and What If.

a. Why is this important? (Give the person a reason to follow the procedure.)

b. What is it?  (Give a bit of context or history or definition.)

c. How (List the steps and always start with a verb because people want to know what they have to DO.)

d. What if?  (These are questions people may have, “What if this happens? What if that happens?” Answer the questions.)

6. Stop the recording.

7. Upload the transcription to ChatGPT or other similar AI.

8. Prompt AI to create a procedure using verbs and numbers for each step and sub-step.

9. Review and edit the procedure.

10. Copy or download the procedure.

11. Update the version history (version number and date).

12. File the procedure in your document management system.

13. Inform those who use the procedure of the new version.

14. Request acknowledgement from users that they have Read and Understood the procedure.

15. Follow the procedure.

If you’re looking for a good document management system, I recommend TKO Docs (https://tkodocs.com).  It’s built on wordpress, has search availability and soon to have voice activated conversations like, “What’s our procedure for writing a procedure?”

There are many more features, like version control, being able to select who sees what, ability to create personalised manuals for different roles and the list goes on.

I trust I have encouraged you to think about your procedures and motivated you to start making them, if you haven’t already.

More information can be found in my book, The Loyal Lieutenant: How The Second-in-Command Brings The CEO’s Vision To Life.

P.S.  Invite your friends to get the Weekly Thought delivered directly to their inbox.

Go to https://shirleydalton.com/Weekly-Thoughts.

You Can Be Too Pigheaded (WT781)

You Can Be Too Pigheaded (WT781)

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WT 781 You can be too pig headed

My 87 year old uncle lives alone.

A few years back he was diagnosed with Guillain-Barre syndrome in which he experienced muscle weakness of the legs.

Over time, his legs became more painful and his mobility was severely restricted.

Unsteady on his feet, when he fell, he was unable to get himself up.

Despite having a special alarm that would summon the ambulance or other help within an hour if he fell, he refused to carry it.

Hence the “pigheaded” description.

No amount of pleading, arguing, bribing etc. would get him to use the alarm.

And this week he ended up in the hospital after having fallen through the night in the bathroom. There he lay for approximately 17 hours in nothing but a pair of pyjamas on the cold tiles.

If only he had agreed to wear the alarm, he could have been quickly helped.

So what has this got to do with you?

Well, according to Google AI review, “Pigheadedness refers to the quality of being stubbornly unyielding in one’s opinions or plans, often to the point of being unreasonable or annoying. It’s a characteristic of someone who resists change and is unwilling to consider different perspectives.”

If you’re honest with yourself, are there times when you are pigheaded?

Do you resist change at work or at home?

Are you willing or unwilling to consider different perspectives?

Are there times when you are unyielding in your opinion or plans?

If so, please reconsider.

Please take my uncle’s experience as a warning.

You can be too pigheaded.

And one last point, being pigheaded doesn’t only affect you. It affects those around you, who often have to clean up your mess or spend time supporting you being inconvenienced for something that could have been prevented.

As they say in America, “I’m just sayin’”

Let’s all take a look at ourselves and our attitudes and behaviours and ask ourselves, am I being too pigheaded?

If so, you know what to do.

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Go to https://shirleydalton.com/Weekly-Thoughts.

Fifteen Years (WT780)

Fifteen Years (WT780)

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WT 780 15 Years

Oh my golly goodness!

Today marks our 15th anniversary of Weekly Thoughts and I haven’t missed one single week in all that time.

This is something I am very proud of – my commitment to you.

I don’t want to miss a week because I don’t want to let you down.

How about you?

What or who are you committed to?

Let’s take a minute to reflect on the past fifteen years.

What’s happened in your life?

Where has your journey taken you?

Ross and I travelled Australia and lived in a motorhome over Covid.

We lived in the USA for 7 months.

We lived on the Gold Coast for a year.

Like gypsies, we’ve bought and sold properties, we’ve packed and unpacked.

I wrote and published two books and contributed to 3 others.

We travelled the world and studied with the best of the best, expanding my knowledge and my certifications to become an internationally certified R.A.P.I.D. Results Coach, a Transformational Mindset Coach, an authorised instructor for Thomas Gordon’s Leader Effectiveness Training and the list goes on.

And most of all, we’ve met and worked with the most amazing clients who inspire and teach us every day.

Anniversaries come and go, so this time, I invite you to take some time and not only reflect on the past 15 years, but look to the future as well. 

Who do you want to be in 15 years?

Where do you want to be in 15 years?

Thank you for being part of our community. Your presence inspires me to keep writing one more thought and one more thought and still another thought.

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Go to https://shirleydalton.com/Weekly-Thoughts.

Just Do Your Job (WT779)

Just Do Your Job (WT779)

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WT 779 Just do your job

Every now and again we have a conversation with someone and something they say gives us goosebumps and chills all over.

I call these “truth bumps” because they indicate to us that what we are hearing is the truth.

This week my body tingled with truth bumps.

I was talking with a colleague about making sales calls.

Prospecting is something that a lot of people resist.

We were discussing how important it is to include a request for introductions or referrals.

My colleague even encouraged me to reach out to past Leading Yourself and Leading Others Graduates to check in with them and also invite them to pass on any referrals, which I did.

As were discussing the various scripts, he gave an example from real estate.

“If I was speaking to Joe Blow, who moved away from the area 10 years ago, I would still end the call by asking Joe if he knew anyone locally who might be looking at selling their home.”

And then came the truth bump moment, he continued, “I’m just doing my job”.

Of course he’s doing his job. He is a real estate agent. Real estate agents have to find their own stock before they can sell it.  It’s not like selling computers where you can simply order more when you sell all your stock.

So, how about you? What’s your job and are you doing it?

Do you need a shift in mindset to get yourself to do it?

As I contacted previous graduates of the Leadership experience, it would have been easy for me to cherry pick and to decide who might want to hear from me and whom I thought might not.

Instead, I shifted my mindset and thought, if I delegated this job to an admin assistant, they would  simply send the message to the phone number and not even think about it. And so I did, I didn’t enter into Automatic Listening and make up stories.  In fact, quite the opposite, I did think of all the wonderful leaders I have met and trained and I got a warm fuzzy feeling.

It was wonderful to be back in touch with so many people.

Just do your job, whatever your job is.

Afterall, you signed up for it.

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Go to https://shirleydalton.com/Weekly-Thoughts.

The Cycle of Change (WT778)

The Cycle of Change (WT778)

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WT 778 Stages of Change Diagram

Are you thinking about changing something or are you wanting prospective clients to purchase a product of service?

If so, you might be interested to know a little bit about the process we go through when we want to change something in our lives.

In the late 1970s, James Prochaska, a psychologist interested in psychotherapy outcomes, noticed a disconnect in treatment approaches—particularly around behaviour change (e.g., quitting smoking, substance use). Traditional models assumed that people were ready to change, and that all they needed was the right intervention.

But many clients weren’t ready, and even effective therapies failed if used at the wrong time. So Prochaska posed a deeper question:

“What actually happens when people change on their own, without therapy?”

He & DiClemente discovered that people don’t change all at once—they go through a predictable, cyclical process of readiness. And importantly, each stage of change requires different support and messaging.

By studying how people prepare for and attempt change (especially self-changers), they mapped out a non-linear, six-stage process:

  1. Precontemplation – No intention to change
  2. Contemplation – Considering change
  3. Preparation – Planning to act soon
  4. Action – Actively making change
  5. Maintenance – Sustaining change
  6. (Later added) Termination – Complete transformation (for some behaviours)

They published this in their 1983 paper, integrating insights from clinical psychology, behavioural science, and public health, hence it was known as The Transtheoretical Model. (Cycle or Stages of Change is much easier.)

Knowing this can help you identify where you’re at with your own readiness to change as well as where your prospective clients might be. It’s also useful for Organisational Change, Coaching and Personal Development and Education and Public Policy because it helps us meet people where they are, not where we assume they should be.

Obviously someone who is at the first stage, “Pre-Contemplation” is not going to rush to buy your service, so they need education and awareness.

Someone who is contemplating change needs to be informed. You could share stories or data or case studies.

When someone is getting ready, they want you to be available, responsive and solution-oriented.

If they’re ready to buy, it’s time to ask for their commitment.

Next maintain the change through an ongoing relationship – follow up, upsell and support their success.

And if they happen to relapse, they may be experiencing doubt, so reconnect and re-engage to rebuild trust.

You can think of your marketing as meeting prospects where they are, not where you want them to be. A pushy sales pitch in the Pre-Contemplation stage won’t work, whereas a warm, helpful message in Contemplation can help move them forward.

Marketing Mentor, Cham Tang, says, “Marketing is developing relationships with people until they are ready to buy”.

Even if you’re not in sales, think about yourself and your team. In relation to change of any kind, where are you at? Reply and let me know.

P.S.  Invite your friends to get the Weekly Thought delivered directly to their inbox.

Go to https://shirleydalton.com/Weekly-Thoughts.

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