Responsibility and Reward (WT797)

Responsibility and Reward (WT797)

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WT 797 Responsibility and reward

Many many years ago, Ross and I went to the bank with my father to help him consolidate his accounts.

He had been dealing with the same bank manager for years and to our surprise, the bank manager had left and been replaced by a young woman.

Listening to the way she spoke to the staff and the way she confidently advised us that she would get the team to do the tasks because she was a “manager”, led me to think she hadn’t had a lot of leadership training.

Sadly, this situation is quite common.

Many people aspire to leadership and management positions but it’s not until they get into the roles that they realise that there is a lot more responsibility required before they reap the rewards.

As the leader you now have to step up. Your team are watching. They want a role model.

You can be friendly, you can’t be their friend. Why not? Because it’s challenging to go out and socialise over the weekend and then have to come in and hold your friend accountable for poor performance on Monday.

The rewards are there, however they are not free.  There is a cost and that cost is responsibility.

Your team need your support. They want your attention. They want feedback. They want training. They want smooth operations.

Leadership is about doing the right things and management is about doing things right. Leadership and management are not mutually exclusive.

Whilst beginning leaders and managers often perceive they are going to have the freedom and autonomy to come and go as they please, in reality, they end up working longer to make sure everything and everyone is working well.

And let’s not forget the increase in pay.  This too is appealing to new leaders and managers. I remember when I was promoted to COO at Kip McGrath Education Centres and became the most senior non family executive, Kip said to me, “That’s why you get paid the big bucks. If it was easy, everyone would do it.”

Being a leader and a manager is not easy.

It requires different skills to technical skills.  You are reliant on your people to do the work and they may have different values and beliefs to you.  They get sick. They go on holidays. You need to know how to deal with the “people issues”.

You need to know how to have those conversations – to hold people accountable, to give them feedback, to encourage when they lose confidence, to listen when they need to be heard.

These are known as “soft skills” but there is nothing soft about these skills.  Satya Nadella, Microsoft CEO since 2014 says that “the soft skills are the hardest skills to master”.

If you’re a leader or manager, I expect you’ve experienced most, if not all of the above.

If you’re new to leading and managing, take heart, you’re on a journey of self-discovery and personal and professional development.

Know that it is possible to take on the responsibility and enjoy the rewards. It might just be a bit bumpy at the start.

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Go to https://shirleydalton.com/Weekly-Thoughts.

Play With It – The 30 Minute AI Test (WT792)

Play With It – The 30 Minute AI Test (WT792)

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WT 792 Play with it, the 30minute AI test

I was showing a client what can be done with AI.

I showed him how easy it is now, compared to 20 years ago when I first started my business helping business owners streamline their operations.

Twenty years ago, it would take me 3-4 hours offsite to draft procedures for every hour I spent onsite.

These days with the help of AI, I can get a draft procedure is less than 15 minutes.

That saves me and the client.

A few days later he came back to me and asked if “that thing” I showed him could analyse data.

“Let’s find out.”

We trialled a pdf which didn’t work so well.

We trialled a single tab from an excel spreadsheet and gave it specific instructions for what we wanted analysed, including suggestions for categories of expenses plus a total for the number of items and the amount spent.

Amazingly, we had all the information we wanted within about 30 minutes of trial and error.

What we found in 30 minutes could save hours and hours of painstaking data analysis, not to mention eye strain.

We were both amazed and thrilled and excited at what we could do.

He almost skipped out the door as he headed home.

If you’re not using AI you’re going to get left behind.

If you’re not using AI, your competitors are—and they’re delivering better outcomes, faster, at a sharper price. And no, AI won’t make you dumber. It makes you more strategic and creative because it rewards better questions.

We didn’t know if what we wanted could be done. We took the attitude of playing with it.

Here’s your challenge for this week:

Identify one thing you could potentially get AI to do for you and play with it. Have fun.

  • It could be data analysis.
  • It could be writing copy for a Facebook ad.
  • It could be creating a procedure.
  • It could be as simple as using a recording and transcription service such as Otter.ai or screen capture your procedures using Loom.com

You might be surprised at how much help you can get and how much smarter you can become.

Let me know what you find.

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Go to https://shirleydalton.com/Weekly-Thoughts.

Why Can’t I …? (WT786)

Why Can’t I …? (WT786)

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WT 786 Why can't I

Today’s thought might be a bit confronting as we ask and answer what I think is a deep question.

This week I had scheduled to run 3 x 2 hour presentations, “How to Succeed as a Solopreneur”.

On Sunday afternoon I lost it.

I’d spent practically all weekend preparing and practising.

In tears, I cried to Ross, “How come I can’t be like everybody else?”

“Why can’t I be happy to just work for someone and have weekends and evenings off, like other normal people? How come I always seem to be working on the weekend? Why do I put so much pressure on myself?”

Of course Ross knew too well to even attempt to answer that question because he knew it wasn’t a real question.

It was my way of expressing my fear that the presentations may not be whatever I deemed to be “successful”.

During the week I shared this story with a colleague and added, “I’m unemployable” to which she replied, “No you’re not, you’ve got so many skills and so much to offer”.

I corrected my communication, “I mean my attitude.”

And here is the confronting part, there is no such thing as “normal”.

We are all individuals. 

We all have unique gifts and talents that we bring to the world.

At times we can be challenged to show up, however I want to encourage you to stay true to who you are and to not compare yourself with anyone else or look to the other side of the fence, thinking the grass is greener.

Whether you’re an employee or an employer or a solopreneur or a stay at home mum or dad or carer, whatever you choose is OK as long as you are choosing it.

After I got over my little tanty, I settled down and focussed on being grateful.

I am grateful that I have the freedom to choose to work on weekends. 

I am grateful that I have the freedom to choose what I want to work on and with whom.

How about you?

If you find yourself asking, “Why can’t I …..?” how about reframing your question to “How lucky am I, I get to ….?

When we understand that everything in life is a choice, we take back our power.

If you find yourself having a tanty and saying things you don’t really mean, look to what’s underneath that.  Ask yourself “What’s going on here?  What’s the real issue?”

I’ll wager that it’s not the thing you’re complaining about.

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Go to https://shirleydalton.com/Weekly-Thoughts.

Those Who Show Up … (WT784)

Those Who Show Up … (WT784)

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WT 784 Those who show up

This week I put my hand up to get some feedback on one of my roleplay calls from my mentor – in front of the group.

To say I was nervous was an understatement. I had recently resat the training after I had submitted the recording, so I was able to give myself a huge amount of feedback on what I had missed.

At the end of the mentoring session, one of the group members reached out to me privately on What’s App and gave me her feedback. She said “You are fearless”.

I was sharing this story with another colleague and confessed, that’s not how I would describe myself. In fact, in lots of ways, I have a lot of fear.

My colleague responded with, “You continually show up”. I couldn’t argue with that. I do show up and I put my hand up for coaching and feedback continuously.  I don’t always like what I hear, however I do my best to take it on board and improve.

So I started thinking about the clients I have been coaching lately and how we celebrated those who showed up for their coaching and mentoring support call.

It was so inspiring to see the progress they are making towards their goals. They were all beaming with joy and pride as they shared their achievements and the action they are taking.

Life rewards Action! (source: Authentic Education)

They showed up and they continue to show up.

One of the participants commented that he “always likes to show up because it’s a constant reminder of things he might otherwise forget. In other words, it keeps him in action towards his goals”.

The point of this week’s thought is to encourage you to continue show up.

No matter what that looks like for you, if you continue to show up and do the work towards achieving your goals, you are bound to be successful.

And I’m here, in your corner, cheering you on.

Let me know what you’re working on and what showing up means for you.

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Go to https://shirleydalton.com/Weekly-Thoughts.

Into The Label Maker We Go (WT777)

Into The Label Maker We Go (WT777)

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WT 777 Into the label maker we go

This week I’m sharing a conversation I had with a good friend and colleague.

We’ll call him Andrew.

Andrew was telling me about one of his team members.

The team member was bemoaning his clients.

“Rather than being grateful for the work or understanding of the needs of his clients”, Andrew said, “Into The Label Maker We Go”.

He went on to explain.

The team member would mention the client’s name, throw them in the label maker and then spit out any number of disparaging judgements and labels to describe his clients.

Now, this shouldn’t be funny and yet I found myself laughing heartily at the metaphor.

I imagined the team member’s head shaped like a label maker, similar to the old fashioned “Dyno” label makers, which we would use to make sticky labels of our names etc. for school books, cases and the like.

Sadly, I think, to some extent, we are all label makers.

Recall one of your own recent conversations and notice if you threw people into your label maker, and spat out judgements and criticisms.

When we label and judge others:

  1. We ignore the fact that we don’t know all the facts. We don’t know what’s going on for the other to cause them to behave the way they do.
  2. We often project onto others, unresolved issues of our own. “She’s ignorant. She doesn’t listen. She interrupts”, complains your friend who does all of that and more.
  3. It limits their growth and yours. Labels can box people in. If they accept the label, they can become the label and therefore not grow and develop.
  4. If we normalse this behaviour, we create environments where negativity, comparison, and gossip thrive—rather than support, acceptance, and mutual respect.
  5. We let ourselves off the hook for having the conversation and giving the feedback about the behaviour we’d like to see changed.

So, as funny as the metaphor is, on a serious note, I encourage you to expel your label maker.

This doesn’t mean people won’t do things that upset you. Rather it encourages you to find out what’s going on, to have a look at yourself, to be open to growth and development and to create a culture of acceptance and mutual respect and hold yourself accountable for having the conversation in a positive and assertive way.

P.S.  Invite your friends to get the Weekly Thought delivered directly to their inbox.

Go to https://shirleydalton.com/Weekly-Thoughts.

You Don’t Have To Believe What People Tell You (WT773)

You Don’t Have To Believe What People Tell You (WT773)

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WT 773 You don't have to believe what people tell you

Many years ago, a former boss of mine told me that I would never be successful because I didn’t have any vision.

For some reason I believed him about the vision.

It’s only been recently that I have experienced my own “Aha’s” around this limiting belief.

As I’ve been coaching people recently I’ve observed how often I can see their business model and a vision for them and their business and have done so with my clients for the past 18 years. Doh!

I’ve helped them gain so much clarity and then helped them to remove the resistance that is holding them back.

Clients have been hitting goals that have alluded them for years.

Now the reason I’m telling you this, is not to brag but to emphasise to you, that (and I’m going to put it in capital letters so you really get it), that

YOU DO NOT HAVE TO BELIEVE WHAT PEOPLE TELL YOU.

This is especially true when what they are telling you is their opinion about you and what is most likely not true, but could cause you to create your own Limiting Belief.

Remember, Beliefs are Decisions. They are decisions that we make at some point in time which then affect how we see and show up in the world.

The good thing about seeing Beliefs as Decisions, is that because you know how to make a decision, you can make another decision.

I’ve decided to forget what my former boss said to me because it’s not true.  I do have vision and I can help you see yours.

I’m curious, what are some limiting beliefs that you’ve got that came from others’ opinions of you?

How about taking some time over this Easter break to reflect on what you were told and ask yourself whether you want to make a decision to ignore it or forget it.

My mum had a saying about opinions, “They’re like bums, everyone’s got one”. 

Don’t let someone else’s opinion influence you in a way that keeps you small.

P.S.  Invite your friends to get the Weekly Thought delivered directly to their inbox.

Go to https://shirleydalton.com/Weekly-Thoughts.

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