A Hug and An Ear (WT747)

A Hug and An Ear (WT747)

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WT 747 A hug and an ear

Every now and then we need a little reminder of the skills we’ve learnt that we’ve forgotten.

I was talking with a past Leading Yourself and Leading Others graduate this week.

We’ll call him Max.

Max was sharing some challenges that he and his family were experiencing.

Max is a “Driver” personality, so I know he’s focused on what he can “do”.

I asked him, “How do you think you can support your family?”

He replied, “I think I’m fairly supportive. I’m doing what I can to help relieve the burden (of tasks).”

He then shared a story with me about how he had done his best to encourage one of his family members with an upbeat pep talk.

Max has a huge heart and he loves his family very much.

“Are your family members huggers?” I asked.

“Yes, they are”, he said.

“Hmmm”, I replied. “You know, sometimes we just need a hug and an ear.”

I remembered the day I left the hospital after visiting my dad at lunch time (whom had had a car accident) and the head nurse called me into her office and basically told me he was going to die.

I was in total shock and when I eventually finished work for the day and went home, I drove the car into the garage. I barely made it up the stairs and when I got to the top of the stairs, I burst into tears.

Seeing the state I was in, Ross quickly came over. I collapsed into his arms and sobbed.

He didn’t need to say anything.

He didn’t ask any questions.

The hug and his ear was enough.

Learning to listen, really listen, what we call Active Listening is something participants learn in the Leading Yourself and Leading Others experience.

When you actively listen to someone, you are demonstrating that you heard and understood their message.  You don’t have to agree with it.  Your job is simply to give them feedback on what it is you think you understood.

When I say “simply”, this is a skill and it is not so simple to master. It takes concentration and patience and practise. Participants have to learn not to jump in with solutions. Often that’s about them feeling good about themselves that they have solved your problem.

If you’d like to improve your listening and communication skills, consider registering for the next Leading Yourself and Leading Others experience which starts Friday 22nd November. (See link below.)

You’ll be amazed at how much better your relationships will be when you have the awareness that sometimes all you need to do is share a hug and an ear.

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Go to https://shirleydalton.com/Weekly-Thoughts.

I Can’t Do That Because … (WT746)

I Can’t Do That Because … (WT746)

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WT 746 I can't do that because

Have you ever found yourself responding to a suggestion with “I can’t do that because …?”

It’s such a powerful phrase that stops us from moving forward.

One of my fabulous coaching clients, (we’ll call him Doug) had this incredible insight as we were discussing some potential actions he could take to grow his business.

As I reflected back the suggestions he gave, his internal response was “I can’t do that because …”

He was aware enough to mention it, so we had a juicy topic to coach around.

“Hmm,” he pondered.

“You know, this is something I do a lot.”

“I hold myself back by looking for reasons NOT to do something and then I validate myself and let myself off the hook.”

Doug isn’t alone in this department.

Most of us do this to some extent.

I do it with the gym.

“I can’t go today because I have to catch up on client work. I can’t go today because I have a meeting in town at 9:00am.”

Excuse after excuse after excuse.

So what can we do about it once we become aware of it?

Look to see the benefit or reward we are seeking from avoiding taking the action.

There is always a benefit to our behaviour.

Once we become aware of the benefit we are seeking, we can then look for ways that we can get that benefit by doing the things we say we want to do.

It’s a process of rewiring your brain.

Here’s an example: “I can’t go to the gym today because I’m running the leadership experience all day.” This is a valid reason not to go.  Or is it?

If I really wanted to go to the gym, I could get up earlier or go after the leadership experience finishes.

I don’t really enjoy the gym. I find it boring doing the same things and I get frustrated when others are using the equipment I want.

Going to the gym is not aligned with my values but yoga is.

I love doing yoga at home. I am in my own little world. I am not concerned about others and I can change up the poses from day to day.

If the goal is to move the body, I’m better off doing something that is aligned with my values and that gives me the benefit or reward I am seeking.

How about you?

Are there things you’re procrastinating on?

If so, perhaps take a look at your values and see if what you’re procrastinating about is aligned.

I’ll wager it’s not.

When we’re in alignment with our values, we do the work. We take the action, even if we don’t particularly like it because it’s a means to an end.

This week, take stock of the excuses you are making up, and if you find yourself saying, “I can’t do that because …” then ask yourself, what is the benefit I am getting by not doing the thing? How can I find a way to give myself the benefit and take the action I need to take?

 

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Go to https://shirleydalton.com/Weekly-Thoughts.

Would You Like A Hand To Hold Onto? (WT742)

Would You Like A Hand To Hold Onto? (WT742)

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WT 742 Would you like a hand to hold on to

Sometimes we just need someone to hold our hand.

Ross and I were walking down the stairs to the beach at Dixon Park.

The stairs were wet and slippery.

A young toddler was doing her best to navigate holding onto the railing, which was too high for her to comfortably reach, all whilst holding onto her bucket and spade and step down the stairs all by herself.

Her mum was on the sand with all the things mum’s need to take to the beach, along with baby number two in her arms.

The toddler had made it most of the way down, however the last part was especially wet and sandy and the distress was starting to show – on both the toddler and mum.

Without thinking, I offered my hand and said, “Would you like a hand to hold onto?”

Surprised at first, and with mum walking back to the bottom of the steps, she held my hand and the railing and proceeded to navigate the bottom 5 stairs.

We took our time.

First step. “Yay! Well done.”

Second step. “Awesome, keep going.”

Third step. “You’ve got this.”

Fourth step. “Almost there.”

Fifth step. “Hooray. You did it. Well done.”

And with that, I let go of her hand as she reunited with mum and Ross and I headed off down the beach.

Sometimes we just need a steadying hand and some encouragement to help us do what we know we must and what we can.

How about you?

Are you one to offer a hand of support?

Will you accept the hand when it’s offered?

Or, are you willing to hold yours out when you need one?

There’s no shame in offering or accepting a hand when you need it.

P.S. Invite your friends to get the Weekly Thought delivered directly to their inbox.

Go to https://shirleydalton.com/Weekly-Thoughts.

Value Their Values (WT737)

Value Their Values (WT737)

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WT 737 Value their values

Ross and I were going to the dentist. He was driving.

I got into the passenger side, or rather fell into the passenger side.

“Whoa! Who’s been sitting in this seat?” I asked.

The seat had been lowered to the floor, pushed all the way back and the back of the seat had been lowered to almost lying down.

“Hmmm. I remember someone moving it”, replied Ross as I attempted to get it back to our normal position.

“I know”, he said. “It was the guy at the car service place. He got in to show me how to fix some of the buttons and gadgets that had moved since we had the last service. I don’t know why he had to move everything. He was a nice guy and a tall guy but he was a guest in the car and as a guest, you shouldn’t move things without asking.”

This comment about whether he should or shouldn’t have moved things, “as a guest” got me thinking about values and how we all have different values and ways of doing things.

The same topic came up later in the day when I was with a coaching client. We’ll call him Mark.

Mark mentioned since completing one of our leadership experiences, that he was much more tolerant of others’ values and ways of doing things.

I think this is something that most of us deal with on a daily basis. Many of us want things done our way and we get frustrated and angry when people don’t follow the rules (our rules).

In fact, in her book, “You Can Heal Your Life”, Louise Hay cites research by Virginia Satir that showed that “there are more than 250 different ways to wash dishes, depending upon who is washing and the ingredients used.”

Louise Hay goes on to say,“If we are stuck in believing there is only ‘one way,’ or ‘one viewpoint,’ then we are shutting out most of life.”

This poses a couple of tricky questions:

  1. Is it okay for your team to do the work how they want to do it or must they follow the process?
  2. If they must follow the process and they don’t, do you just fix it or do you point it out to them and make them feel inferior or guilty or do you look to the system to see if it’s a system problem that could be fixed or is it a people problem?
  3. If it’s a people problem, is it because they are unable or unwilling and if unable, give them more training.

If you fix it, you are robbing them of the opportunity to learn or worse, you could be teaching what we call “Learned Helplessness”, where people learn to become helpless. For example, say your kids pack the dishwasher and it’s not the way you do it, if you repack it and they see that you have done that, you are encouraging them not to do it again and could be affecting their confidence and feelings of self worth.

What we value and how this differs to others can be a touchy subject. When it comes down to it, the most important question to ask is “how important is this in the scheme of things?”. If it’s not a high priority or very important. Let it go.

Value their values.

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I’m A Persecutor (WT724)

I’m A Persecutor (WT724)

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WT 724 I'm a persecutor

In our leadership experiences we look at what Jennifer Elliot called “The Eternal Triangle of Hate”.

You might know this as “The Drama Triangle” or “Triangle of Drama”.

It gets referred to a lot in personal development circles.

The triangle includes three roles:

  1. The Victim
  2. The Rescuer, and
  3. The Persecutor.

The victim’s belief is “I’m not ok. You’re ok. I need someone to come and save me. I’m broken.”

The Rescuer believes “I’m ok. You’re ok, as long as you do what I say.”

The Persecutor believes “I’m ok. You’re not ok. You can’t do it right.”

At a surface level, persecutors are often seen as bullies.

Rescuers, also known as co-conspirators feel good when they help or save victims.

This week I gained a huge insight from Benjamin J. Harvey, co-founder of Authentic Education regarding persecutors.

Persecutors criticise and judge. They are argumentative and have to be right. They aren’t necessarily bullies in the traditional sense, but they are hard to work with.  No-one can do it as good as them.

Ben also explained that those of us who are passionate about personal development can get caught up in our own drama triangle – feeling the victim, coaching ourselves then persecuting ourselves for not being perfect.

As I listened to Ben’s explanations, I could feel my head getting redder and redder. “OMG!”, I thought. “I’m a persecutor.”

I can be quite argumentative. I criticise. I judge and I expect a very high standard of work.

I’m not proud to admit that Jennifer Elliot once told me that I was so critical, it was hard to be around me.”

Ouch!

Whilst I was uncomfortable to hear the feedback at the time (many years ago), I also appreciated it. How I was showing up was not how I wanted to show up.  It gave me the opportunity to reflect and change.

This week was another reminder that I’m not perfect. I constantly work on myself to be better.

As one of my clients often says, “When I know better, I can do better.”

So, how about you?

Do you favour one of the roles in the triangle?

Is it serving you?

Perhaps it’s about time you acknowledged how you show up and decide to do it differently.

And so I don’t leave you hanging, rather than being a persecutor, you can focus on listening to others and provide constructive feedback.

Instead of being a rescuer, you can become a facilitator to help empower others.

And instead of being a victim, it might be time to start taking responsibility for yourself, your actions and your results.

I accept this might be confronting, however without self-reflection or feedback from others, it’s difficult to change and improve.

Personal development is one of my greatest passions.

Let me know which role you identify with and what changes you can make.

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Hold The Space (WT723)

Hold The Space (WT723)

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WT 723 Hold the space

The past few months I have been retraining and refreshing with the Gordon Training International for Leader Effectiveness Training.

One of the trainers, Judith Richardson, from the Effectiveness Training Institute Australia (ETIA) made a point that I think is worth sharing.

We were discussing Values Collisions.

Judith said, “It is such a profound leadership skill to be able to hold the space for a team member or other person when you have a different set of values to that person”.

This resonated with me completely.

If you think back for a minute, when was the last time you had a different value or belief to someone and instead of arguing with that person to prove you’re right, you actually put your value aside for a moment and truly listened to them?

This is such a skill to master.

It takes patience and an open mindset as well as requires you to demonstrate your active listening skills.

Remember active listening means you demonstrate that you heard and understood the message, NOT that you necessarily agree with it.

Another point that was mentioned was that if you’re listening and you hear words such as “they should or they shouldn’t”, it’s a big clue that we’re talking about values.

When I think of the words “should” or “shouldn’t”, they are like commands and often it feels like they are coming from an external source.   It could be an authority figure such as a parent or teacher etc.

The words take away choice and often imply compliance, not necessarily that you want or choose to do something.

For this reason, it’s important to notice your own language and instead of saying “I should”, consider whether you are actually choosing to do the thing or not.  If not, think about whether you could assert yourself and say “No”.

If you do want to do the thing, then be aware that you are choosing to do it.  This is more empowering.

So back to holding the space for others. Why do it?

Because when you do, you’ll get to know others better. You’ll develop better relationships with people and you might find that you can actually see their point of view and may just change your own opinion.

This happened to me when we completed a role play around the topic, “Should people be made to attend in-service training if they don’t want to?”

My initial stance was “No” because I’ve experienced times when people have attended my training experiences and haven’t wanted to be there and ended up being quite disruptive to the other participants and myself.

As I held the space for my partner in the role play, she explained that sometimes the people who need it the most are the people who resist the most plus a good facilitator can often help them to see the benefit of learning and make a difference.

As I listened, I started to agree. I too have had this experience when people have been made to attend and at the end of the experience have commented how great it was and how it was the best thing they could have done.

So, your mission this week is to hold the space.

Practise your leadership skills.

Even if you initially disagree with the other’s point of view, use your skills, have an open mind and see what happens.

Let me know.

P. S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

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