Strengths-Based Selection (WT711)

Strengths-Based Selection (WT711)


WT 711 Strengths-Based Selection

This week we’re back on the topic of recruitment.

It seems that recruitment and retention is the biggest challenge for businesses at the moment so I thought I would share a couple of tips with you.

  1. REACH profiling
  2. Skills assessment

I use the REACH profiling system because it is a comprehensive ecosystem.

Not only does it provide a number of different reports such as Personal, Communication and Leadership, we can also generate an Interview Companion.

The Interview Companion is gold. It is based on “strengths-based selection”.

In other words, we want to hire people in roles that are suited to their strengths.

We know that interview is the least reliable form of recruitment because applicants tell us what they think we want to hear.

The Interview Companion helps us to clarify the strengths we want for each role, which makes it very easy to see if the candidates’ strengths match the role.

The second tip is to assess the skills either before, during or after the interview.

If touch typing is important for the role, you can test this at

If spelling, grammar and formatting skills are important, you can test that too.

Perhaps you need someone who can get their way around Excel. Ask them to complete a couple of tasks in Excel. You’ll soon see how well they can use it, as well as how they interpret instructions.

It’s okay to assess the candidate’s skills, if it’s important to you that they come with skills.

Some companies are happy to train and they need to test for attitude and aptitude. One way to test attitude is to invite the candidate to come to work with you for a few hours or a day.  They get paid, it’s not for free, however it gives you an opportunity to see whether they have initiative.

It allows you to see how they communicate with and relate to team members and customers.

Determining the assessments and criteria can be quite easy if you have taken the time to be clear on what you want from the role and have worked out the K.E.S.A.Q. required for the role.

  1. Knowledge
  2. Experience
  3. Skills
  4. Attitude
  5. Qualifications

And the third and final tip is “don’t be desperate”.  When you’re desperate, you’ll most likely hire the wrong person and then end up having to do it all over again within a few months.

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Technical Skills OR Leadership Skills (WT659)

Technical Skills OR Leadership Skills (WT659)


WT 659 Technical Skills or Leadership Skills

Here’s an interesting little fact that I learned recently from Paul Findlay, CEO for the REACH Ecosystem in Australia; the average leader is in a leadership position for about 10 years before receiving any leadership training.

Wowza!  How often do we hear people discuss how important leadership is and experience the dire consequences of poor leadership and yet our leaders are not receiving the training they need to succeed in their roles?

This topic came up a couple of times this week as I coached executive leaders from different industries. One leader owns a very successful coffee shop, another a real estate agency and another is in the sporting business.

It was a real eye opener for us to realise how much training they provide for the technical skills to do the technical work and yet very little for the emerging and recently promoted leaders and managers.

In the coffee shop, we wouldn’t think of not training our barista to make a perfect cup of coffee.

In real estate, property managers must know the legislation and how to deal with landlords and tenants. There are checklists for ingoing and outgoing reports; criteria for assessing tenant applications.

In the sporting business, employees need to know how to measure and quote for the right amount of materials and how to design and construct sporting fields.

Technical skills OR leadership skills.

When our people move up the ladder, usually because they are very competent technicians, we expect them to be able to:

  1. Recruit
  2. Train
  3. Lead
  4. Manage, and
  5. Hold the team accountable.

And yet, we rarely give them any support or training in how to do this.

Graduates of our Leading Yourself and Leading Others experience leave with their own Train The Trainers manual. I encourage them to share what they learned with their people.

If you have had the privilege of some leadership training, I believe you have the responsibility to share what you know both through your training and your experience.

New managers need to understand and accept that their “tools and equipment” are now the people they lead and manage.

Unlike physical tools, such as hammers or coffee machines, people are emotional. They have their own set of values and beliefs. They come laden with what we call spaghetti (emotional baggage) as well as their own individual personalities. They have different learning preferences and they like to be appreciated in their own way.

When you think about it, it’s a huge responsibility to place on new leaders and managers with the expectation that they are to “get the most out of their people”.

Technical skills or leadership skills.

Remember the Peter Principle? We promote people to their level of incompetency.

Let’s not let that happen in your business.

Let’s not wait 10 years before training your leaders.

Give them the training and support they need, just as you would for a technical person doing a technical job.

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How Good is Your Culture? (WT563)

How Good is Your Culture? (WT563)


WT 563 How good is your culture

You’ve heard me mention the REACH profile before. It’s a psychometric tool we use to understand people’s personalities as well as their REACH – their agility to adapt to the other profiles or as a leader, their ability to use all of the 16 leadership competencies.

This week I did some peer reviews for one of my clients and we used the REACH Ecosystem Culture Survey.

The results we received were outstanding.

Both sets of results showed the current engagement scores for both leaders were in the top 10% of all culture surveys globally.

So what do the Culture Survey or engagement scores show us?

The scores are a reflection of how people feel about their workplace, which is commonly directly related to how the leaders execute the 4 key characteristics of a REACH Culture – the Who, Why, What and the How.

The report shows the percentage of participants who:

  1. Would recommend the organisation
  2. Enjoy their work
  3. Respect their team leaders
  4. Perceive that the team has a measurable impact on the organisation
  5. Believe that the organisation offers value
  6. Intend to remain in the organisation.

Obviously the higher the scores the better the team and organisation perform.

My question to you is, “How good is your culture?”

Do you know?

As a first step, why not ask your team to rate the above statements on a scale of 1 to 5 (1 lowest and 5 highest).

Calculate the percentages to see what your team really thinks.

Let me know how you go.

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