I Can Put Air In That For You (WT570)

I Can Put Air In That For You (WT570)

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WT 570 I can put air in that

This was the offer Ross received the other day when he was chatting with a neighbour in the van park.

Our neighbour had recently bought a motorhome and he and his wife had just begun their journey.

He was asking Ross for some tips and Ross was recounting some of the mistakes and misadventures we’ve made and had along the way.

As they were talking Ross noticed that our front tyre looked like it needed air.

The neighbour offered to use his compressor.

Initially Ross was reluctant, thinking it would be a big imposition for the neighbour to have to pull out what Ross thought would be a big piece of equipment.

The neighbour insisted.

It turned out the compressor was a handheld tool that easily filled the tyre.

As I reflected on this, I realised that this is a great example of what we teach about developing relationships with people.

It doesn’t cost anything to be nice. It doesn’t cost anything, other than a bit of time and your presence to be interested in other people.

In our People modules we encourage you to Know Yourself, Know Others and Develop and Use Your Communication Skills.

One of the best things you can do for yourself is to be friendly toward others. It pays to be interested in them.

It pays to develop relationships and rapport with others, even if only for a short time.

Most people want to help.

Why not strike up a conversation with someone this week and get to know them. If you can help them, even better.

You never know when you might need someone to put air in your tyre.

P.S. Our next free monthly webinar will be held today – Friday 11th June at 11:00am Sydney (AEST) time. This month we’re doing things a little differently. You bring the blank paper and coloured markers and I’ll walk you through my proprietary methodology and at the end you’ll have clarity around your systems, processes and overall workflow . You won’t want to miss this interactive online workshop. You won’t get this training anywhere else. Click on the link to register, even if you can’t attend, you’ll be able to catch the recording. https://shirleydalton.convertri.com/map-your-workflow-online-workshop

P.P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

No Triangles (WT569)

No Triangles (WT569)

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WT 569 No triangels

In our Leading Yourself and Leading Others Experience and Online Membership we have a topic called The Eternal Triangle of Hate.

For some participants, even the name is too much.

“Hate is a very strong word Shirley”, commented Elli.

“Yes, I agree. It is and when we go through this concept you may understand why we use it”, I replied.

What we’re talking about here is the triangle that is formed, in the workplace and at home, when we have at least 3 people playing one of the roles of Victim, Persecutor and Rescuer.

If you draw an upside down triangle, it will make the V sign. At the bottom of the V write the word Victim. The Victim is someone who is seen as helpless; someone who is being Persecuted by a bully and needs Rescuing. The unwritten agreement here is that Victims cannot stand up for themselves and are hard done by.

Why it’s called The Eternal Triangle of Hate is because the roles seem to rotate. The Rescuer becomes the Persecutor, the Persecutor becomes the Victim and the Victim becomes the Rescuer and around and around and around it goes.

The way to stop triangles is to encourage people to go directly to what we call “source”. In this instance, we don’t mean Universal or Higher Intelligence, we mean the person with whom they are in conflict with.

No Triangles means not enlisting another person; not involving another person who can’t solve the problem. No Triangles means we take responsibility for being assertive and having the conversation with the person who has upset us in some way.

To create a culture of No Triangles in your workplace or family or friendship group you need 3 things:

  1. The encouragement and support to go directly to source (you may even make it a rule or an agreement)
  2. The skills to go to source (the skills to be assertive, using I Statements to explain what is going on for you)
  3. An open mind to receive the feedback, if you happen to be the person who is being confronted. Rather than being defensive, be curious. Seek to understand what has happened; seek to understand why your confronter is upset rather than reacting in a defensive way with excuses or counter attacks.

Agreeing to be in relationships where we avoid The Eternal Triangle of Hate is the quickest way to improve relationships, resolve misunderstandings and increase productivity.

What will you do? How will you respond next time you find yourself in a triangle? Will you action the above 3 steps or will you fuel the fire and fan the continuous progression of Persecutor, Victim and Rescuer roles?

One last point – the role of rescuer is also known as a Co-Conspirator because with the Victim, both are conspiring against the Persecutor.

No more triangles.

No more water cooler gossip sessions.

Speak to source!

P.S. Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

Don’t Jump to Conclusions (WT564)

Don’t Jump to Conclusions (WT564)

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WT 564 Don't jump to conclusions

This week we’re in Canberra, running my signature Leadership Experience and the Canberra weather turned cold on the weekend and we are back in our winter woollies.

Speaking of cold, I want to share Larry’s story with you this week.

“He won’t do what I ask him to do”, cried Larry.

“Who are you talking about?” I asked.

Larry had two boys so I assumed he was talking about one of his sons.

“My manager”, he said.

“Your manager? What do you mean?” I asked.

“I told him I wanted a stocktake done before the end of the first quarter.”

“Larry, that was a week ago.”

“Yes, but I told him to do it in January.”

“What do you mean you told him to do it in January? Do you mean you told him in January to do it in March, or you told him to do it in January?”

“I told him to do it in January”, he said with frustration.

“Oh Larry, I’m still confused. You wanted him to do the stocktake in March before the end of the quarter. You’re telling me that you told him to do it in January. To me that sounds like you told him in January and you wanted it done in January.”

“Well that’s not what I wanted”, he snapped.

“I understand that, however if you gave your manager the same instructions that you are giving me, I can understand why he didn’t do it now. Did he do it in January?”

“Yes and I was annoyed then because he didn’t do what I asked. He did it early.”

“Larry, is it possible that you are jumping to conclusions here?”

“What do you mean?”

“You said he won’t do what you ask. From what I’m hearing, he did exactly as you asked. He did it in January. It doesn’t sound to me like he isn’t doing what you told him to.”

Larry wouldn’t have it. He had decided that the manager was deliberately disobeying him. In my opinion, Larry had jumped to conclusions.

“Do you mind if I talk to him Larry”, I asked.

“Be my guest”, he huffed.

It turns out that the manager thought he was obeying Larry. He was doing his best to impress Larry. He jumped straight on to any request. He hadn’t understood that Larry was asking in January, even though he wanted the actual work carried out in March.

With a little coaxing Larry finally accepted that his manager was doing his best to please him.

This is a fabulous wake up call for us to be mindful about jumping to conclusions.

Before you decide, please take a moment to check your facts or as Steven Covey teaches us in Habit #5; “Seek first to understand then to be understood”.

It’s simple really, don’t jump to conclusions.

Regards Shirley

P.S. Our next free monthly webinar will be held on Friday 14th May at 11:00am Sydney (AEST) time. This month we’re focusing on improving team productivity through a secret system. Save the date and we’ll share more over the coming weeks.

P.P.S.Invite your friends to get the Weekly Thoughts delivered directly to their inbox. Go to https://shirleydalton.com/weekly-thoughts.

How Good is Your Culture? (WT563)

How Good is Your Culture? (WT563)

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WT 563 How good is your culture

You’ve heard me mention the REACH profile before. It’s a psychometric tool we use to understand people’s personalities as well as their REACH – their agility to adapt to the other profiles or as a leader, their ability to use all of the 16 leadership competencies.

This week I did some peer reviews for one of my clients and we used the REACH Ecosystem Culture Survey.

The results we received were outstanding.

Both sets of results showed the current engagement scores for both leaders were in the top 10% of all culture surveys globally.

So what do the Culture Survey or engagement scores show us?

The scores are a reflection of how people feel about their workplace, which is commonly directly related to how the leaders execute the 4 key characteristics of a REACH Culture – the Who, Why, What and the How.

The report shows the percentage of participants who:

  1. Would recommend the organisation
  2. Enjoy their work
  3. Respect their team leaders
  4. Perceive that the team has a measurable impact on the organisation
  5. Believe that the organisation offers value
  6. Intend to remain in the organisation.

Obviously the higher the scores the better the team and organisation perform.

My question to you is, “How good is your culture?”

Do you know?

As a first step, why not ask your team to rate the above statements on a scale of 1 to 5 (1 lowest and 5 highest).

Calculate the percentages to see what your team really thinks.

Let me know how you go.

P.S. Want to get the Weekly Thoughts delivered straight to your inbox. Go to https://shirleydalton.com/weekly-thoughts.

What is the Right Age for a Leader? (WT560)

What is the Right Age for a Leader? (WT560)

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What is the Right Age for a Leader

Do you know the answer to this question: “What is the right age for a leader?”

If your answer is, “There is no right age”, you are correct.

How do I know that?

Because I have worked with and been led by leaders of all ages.

Just because you might be older, doesn’t automatically make you a leader and vice versa, just because you might be younger, doesn’t mean you can’t lead.

Let’s think about this for a moment.

Let’s take sporting teams for example, the Captains of which, are the leaders. There is a huge age range here from very young children to very old men and women.

Why then, does there seem to be, what we call “Age Discrimination” in the workplace?

I have young clients who have completed my Leading Yourself and Leading Others Experience who are extremely switched on, knowledgeable and self-aware.

In fact, Robert I. Sutton, states “Of all the skills and aspirations good bosses must have, self-awareness is probably the most important.” (McKinsey Quarterly_Why Good Bosses Tune Into Their People, August 2010.)

Being self-aware means you know your strengths and weaknesses. It means you know the impact you have on people. It means you are able to identify your flaws and compensate for them.

Just because someone is young, doesn’t mean they can’t lead.

Afterall, the definition of leadership, according to John Maxwell, is “Becoming the type of person, others trust to take them where they want to go.”

Being a good leader is not about ego. Simon Sinek says, “Leadership is not a rank, it is a responsibility. Leadership is not about being in charge, it is about taking care of those in your charge. And when we take care of our people, our people will take care of us.”

This week I ask you to take notice; become aware of whether you’re guilty of a limiting belief around the right age for a leader.

Observe the people around you. Look for leadership qualities and then look to see if their age matches up with your belief system or perhaps, even challenges it.

There is no right age for a leader, because being a good leader is not age dependent. It’s also not dependent on experience. I know many people who have 40 years x 1 of experience, meaning they have done the same thing over and over for 40 years, so they really only have one year of experience, 40 times over.

What do you think?

Has your answer changed? What is the right age for a leader?

P.S. Want to get the Weekly Thoughts delivered straight to your inbox. Go to https://shirleydalton.com/weekly-thoughts.

Should I Say Something? (WT556)

Should I Say Something? (WT556)

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DISCRETION

Should I Say Something? WT556

Sean had a dilemma. His teammates had confided in him.

They shared information with him that affected the business.

He didn’t know what to do.

“Shirl, I am in a real pickle here. I want to maintain confidentiality, but I feel really strongly about what they told me. I don’t know what to do. What would you do?”

Now anyone who has worked with me knows that it’s not for me to answer that question.

We know that the person with the problem is the best person to solve the problem.

The best way to help is to listen (actively) and to ask the questions that they need to hear, not questions to satisfy our curiosity.

“Why do you think they confided in you?” I asked.

“Well, they know I can keep stuff to myself.”

“Yes, why else did they tell you and not someone else?”

“Well, I don’t know that they haven’t told someone else.”

“Ok. Let’s look at it another way. Do you think they were venting, or do you think they told you because they wanted you to do something about it?”

“I think a bit of both. I think they needed to download and share and I also think they were wondering what they should do with the information.”

“So what they shared wasn’t necessarily about them, rather it was what someone else had shared with them?” I continued to clarify.

“Yes, I think so.”

“In essence, they were having the same conversation with you that we are having now?” I reflected back.

“Yes, I suppose they were. You know, I really don’t have to do anything with that information, other than have listened to them. They are the ones who need to take action to change it, if they want to.”

“That sounds like you’ve worked out what you want to do?” I reflected.

“Yes. Thanks so much for the advice. It was really helpful.”

That comment always intrigues me because I didn’t give any advice. I merely asked questions to help Sean clarify for himself what was going on. At the end of the conversation he decided what he wanted to do and in this case, he decided he didn’t need to do anything.

If you find yourself in a similar situation, where you’re not sure if you should speak up, you can coach yourself, by asking yourself some simple questions:

  1. What was the motivation for them sharing the information with me?
  2. Is this something that has the potential to harm others?
  3. Is this a legal issue, such as child protection information or a non-compliance behaviour etc.?
  4. What is to be gained by me breaking the confidentiality and sharing the information or what are the likely consequences?
  5. If I was to break confidentiality, who would need to know and what would their likely reaction be?
  6. And finally, what are my real reasons for wanting to say something?

It’s a tricky situation to be in and every situation is different. At the end of the day, only you can really decide whether you should say something.

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