The past few weeks we’ve been focusing on improving systems and streamlining operations.
Yesterday we ran the 1 day workshop “Get it Done” and we did.
Participants received a 34 page manual so they could work on their business operations and complete the activities.
At the end of the day they walked away with not only knowledge about what to do and how to do it, they also got it done.
They worked on mapping the processes of their business, determining the roles they need, developing Key Performance Indicators and Key Behaviour Indicators for the roles and of course, documented some procedures – including how to make tea. (Yes, that’s a thing. Not every young receptionist knows how to meet and greet customers and offer them a beverage, let alone make it.)
I particularly like this acronym for SYSTEMS:
Save
Your
Self
Time
Energy
Money
Stress
At the end of the day, one of the participants commented that one of her biggest ahas’ for the day was the realisation that she is the one getting in her way. Because she has not trained her team, she finds herself doing their tasks.
With this new freedom and knowledge she is excited to be able to finally delegate and have trust and confidence that her team are capable of doing the work.
Woohoo! Here comes the freedom.
What does all this mean for you?
Perhaps it’s time for you to look at your systems.
Perhaps it’s time for you to reflect on the reasons your team may be “incompetent”.
Having clearly defined KPI’s and KBI’s is the first step.
Your team want to know what they have to do to what standard to succeed in the role.
Your job is to be clear with what the expectations are and the standard or measure for success.
You are also responsible for training the team.
They can’t do the work if you haven’t shown them how and the excuse, “it’s common sense” doesn’t cut it. What might be easy for you or what you think is common sense, is not the same for your team.
Invest the time to get clear, train your team and all of you will have the confidence that the work is getting done to the required standard and you’ll all feel a sense of achievement.
Remember, SYSTEMS save you time, energy, money and stress.
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