This week’s thought was inspired by a friend and colleague of mine – Robyn Gray. Thank you Robyn.
Robyn and I were catching up this week. Robyn lives in Victoria so that means we either What’s App or call each other.
This week she shared a video with me that she had prepared for one of her clients.
I loved the message so much, I want to share it with you.
Robyn is an amazing coach, helping businesses with their sales strategies and conversation scripting etc. as well as coaching people to success by focusing on improving their mindset.
In the video she mentioned to her client that there are only two currencies you need, to succeed in business:
1. Relationships
2. Results
BOOM!
It got me thinking and I want you to think about your business or organisation. What are your relationships like? When we say relationships we’re not only talking about relationships with customers, but also suppliers, other stakeholders and of course your team.
The better the relationships, the happier and more productive your people and customers are and the more your suppliers will do for you.
I’ll give you an example. I was sitting in the waiting room of the doctor’s surgery while Ross was getting some skin cancers cut off his back. An elderly patient came in demanding to see a doctor. He didn’t have an appointment. The receptionist did what she could but there were no doctors available. He abused her. It was painful to watch. She handled it well and I couldn’t help think that most people would shutdown when abused and not be that helpful. Rather, they may be tempted to be unhelpful.
So currency number one – Relationships. The better you treat people, the better relationships, the more success you’ll have.
The second currency – Results. If you’re in business, your success depends on the results you are able to provide for your customers. The skin doctor is measured by his ability to stop cancers growing. The coach is measured by her ability to help clients get what they want. The retailer is measured by being able to supply what customers want.
This week, do a little stocktake. Are you enjoying the success you’d like and if not, perhaps look to increasing the value of your two currencies.
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