Doug was looking for work. 

He noticed a sandwich board in front of a labour hire business. It listed some positions that could use his skills and experience.

He went inside.

He spoke to a young girl who was pleasant enough.

“I’m interested to know more about the positions and apply please”, he said.

“Have you got a resume?” she asked.

“Yes.”

“Just go online and you can apply there”, she answered.

“But, I’m here now”, he replied.

“Yes, but we process all the applications online. You have to apply online.”

Doug was dumbfounded.

“Why would they go to the trouble of advertising positions on a sandwich board, in front of their office?” he thought to himself.

He didn’t know what to say.

He tried again to tell her about his experience and what he was looking for, to which she replied, “Oh, we have those positions available, too. Just go online and you’ll find them and submit your application.”

And with that, Doug was dismissed.

Doug shared his story with Ross, who shared it with me, and I’m sharing it with you.

As I write this, I am shaking my head.

What happened to people communicating?

What happened to being interested in helping people?

I couldn’t help but think about the employer who had engaged the labour hire company to find people. One of the jobs supposedly had an immediate start.

How much longer will the process now take, assuming that Doug did actually go home and submit his application online? Or maybe he just decided to forget about it. After all, if he did get the position, how well would he be treated?

I wonder. Is it me? Am I just getting old and grumpy or is there something wrong with this process?

Let me know what you think and as always, I encourage you to look at your business and front of house operations. How are your customers and prospective customers being treated?

Is it time you did a secret audit to find out?