You’ve most likely heard the term “Vision and Values” in reference to business. For years this term remained a mystery to me. I just didn’t get it.
I couldn’t see what the big deal was about having a list of words on a wall that we could point to and say, “These are our values”.
That was until I read or heard, (I can’t remember the source) of the question, “Would you rather read it on the walls or see it in the halls?”
Seeing it in the halls means we behave in line with what we say is important to us, i.e. our values – what we value.
This week I was having a conversation with my hair stylist who mentioned that whilst she was away recently, her team did an excellent job of looking after clients, however, they forgot to look after each other.
This sparked a great conversation about what she values in behaviour and attitude for her business, team and customers. One of the things she values is authenticity. It’s important to her that people are genuine; that includes staff and customers. Playing around with words and phrases, draft one included “Authenticity of People and Service.”
As we were talking, I shared with her another of my colleague’s values for his bakeries. Each and every day he and his team live by these values. They determine the behaviour and the attitude of the baking teams in his business.
Thanks to Tony Kaye for allowing me to share his core values with you:
- Pay It Forward
- Quality over Quantity
- Forever and Constant Improvement
- Help Everyone Learn New Skills
“Pay it Forward” means that when you’ve finished your work, you help the next shift. This could include weighing ingredients and having them ready for the next shift to bake.
“Quality over Quantity” means we bake well. We don’t strive for a huge production run, rather we bake products of good quality.
Tony finds that having these values and referring to them on a daily basis helps him to ensure his team know what is expected and as a result they can come to work and succeed in their roles.
Your values guide your behaviour.
Having your values also makes it easy for you to hold people accountable and have “those conversations” because you have a reference point.
Your task this week is to think about your values. What’s important to you? Do you have these written down? Are your team aware of them? If not, I encourage you to work with your team to determine the values that will guide the behaviours and attitudes of your workplace.
And let’s not stop there. How do you want to live at home?
