You know that I do a lot of systems and procedures work for clients.
One of my mantras is “Everything is draft – until it’s Final”.
I often say this to my clients because they can be reluctant to provide feedback if we haven’t quite gotten the procedure down pat.
I don’t take offence.
I prefer to get the procedures correct rather than having unhappy clients because they don’t speak up.
What I’ve found is that often we need to encourage people to speak up. Many won’t speak up because they are afraid of hurting our feelings.
Once I give people permission and even encouragement to speak up, I can see them visibly relax before they share the changes.
We can’t fix what we don’t know about.
What would you rather? Would you rather someone be polite to you and not tell you or would you rather them share what’s going on for them so you have a chance to resolve any issues?
This seems like such a minor concept; getting people to correct some procedures, however it leads to a much more critical and major concept and that is a concept known as “Group Think”.
MindTools.com describes Group Think as “a phenomenon that occurs when the desire for group consensus overrides people’s common sense desire to present alternatives, critique a position, or express an unpopular opinion. Here, the desire for group cohesion effectively drives out good decision-making and problem solving.”
One such example was the team of engineers working on the Challenger Space Shuttle. They knew that the O rings were faulty and yet said nothing because they didn’t want to delay the project or risk bad press. Unfortunately, we know how that ended.
If you’ve got something to say; if you have information to share, I encourage you to be courageous and share it. You might be surprised at the response you get. You might find that even though your message might not be exactly what people want to hear, they will respect you for speaking up and having the courage to get things changed.
Your challenge this week is to speak up. Go ahead, say what’s on your mind. Share what needs to be shared. Nothing can be improved or resolved if you don’t.
P.S. This month’s free online training is scheduled for Friday 16th July at 11:00am Sydney Time – Discover the Secrets to Finding, Hiring and Keeping the Right People. You can register here: https://shirleydalton.convertri.com/finding-hiring-keeping-the-right-people
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