In this fun interview with Professional Negotiator and Director of the American Negotiation Institute, Kwame Christian, we discuss the difference between negotiation and conflict. You’ll learn some straight forward easy to implement strategies to initiate those awkward conversations plus you’ll learn the 3 steps you must take to get what you want and maintain good relationships – hint – it’s always about the relationship. If you’re looking for some tips to influence people, you won’t want to miss this interview.