Each week there seems to be a theme that presents itself a number of times. I guess that’s the universe making sure I get it. This week, the theme was all about taking action and getting feedback in order to learn how to do it better. Working with a long term client, I flew to Canberra to provide some training for their managers and sales reps.  Together we created the content for the program and delivered it as a pilot to ensure we had it right before rolling out across the company.  Remembering last week’s thought – Plans are Useless but Planning is Essential – we had certainly...

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