Blog
It’s All In The Timing (WT810)
Happy New Year! Wishing you all the very best for 2026. May it be a wonderful year for you. Speaking of timing, let’s ponder what it means. I was preparing breakfast the other morning for Christmas. We were celebrating with family. There were so many things to take care – the drinks, the eggs, the croissants, setting the table etc. I don’t know about you but I’m a List Maker. I write down everything I have to do so I don’t miss anything. Well, that’s the aim anyway. So even though I had my list, I was still struggling to get it all done by myself. Thankfully, Superman Ross was on hand....
I Want To Be Micromanaged (WT809)
I trust you enjoyed a nice Christmas day doing whatever makes you happy with people that are special to you. It’s Boxing Day, so I trust you’ll enjoy today as well. “I want to be micromanaged”, said no-one ever. This week I conducted some recruitment interviews for a client. One of the questions I ask is, “How do you like to be managed?” The answer to that gives us a clue as to how to work with them rather than taking 6 months to work it out during probation. In all the interviews I’ve conducted, not one person has ever said, “I want to be micromanaged”. In fact, most start with “I don’t...
Don’t Skip Steps (WT808)
This one’s for you if you’ve ever been responsible for training someone new to the team. You’ve probably learned the hard way that you can’t skip steps. This came up this week for one of my clients. We recently restructured and engaged an offshore team member. The team member is smart and enthusiastic and keen to learn, however she is new to the industry so she needs to learn everything from scratch. This goes for everyone being trained. Your students don’t know what they don’t know so you have to assume they don’t know anything. Here’s what we call the Training Agenda. Follow this and...
They’re Not Ready (WT807)
This week I wanted to scream. I’d been talking with some business owners about the next Leading Yourself and Leading Others experience, coming up in February 2026. “They’re not ready”, they kept telling me, referring to their team members. I was so frustrated because I’ve seen the transformation in people who were “not ready” and who absolutely did not want to do the leadership training and yet they did. The frustration comes from knowing what is possible for people and not being able to help them see it. I’m guilty of it myself. Years ago, my mother and father arrived one weekend with a...
The Two Currencies (WT806)
This week’s thought was inspired by a friend and colleague of mine – Robyn Gray. Thank you Robyn. Robyn and I were catching up this week. Robyn lives in Victoria so that means we either What’s App or call each other. This week she shared a video with me that she had prepared for one of her clients. I loved the message so much, I want to share it with you. Robyn is an amazing coach, helping businesses with their sales strategies and conversation scripting etc. as well as coaching people to success by focusing on improving their mindset. In the video she mentioned to her client that there are...
Don’t Quit Today (WT805)
“I just feel like quitting Shirl,” she said, wiping the tears away. “I’ve had enough. I’m over it.” “I’ve put so much work into this and my creativity is being squashed. I’m at the point where I just can’t be bothered.” Ever feel like this? If so, here are a few mindset tips to help: Remember, some days just feel heavier than others. On those days, quitting can feel like the quickest way to stop the pain. But most of the time, we don’t want to quit the goal. We just want the negative feelings to go away. Years ago, I attended a couple of Vipassana meditation retreats. One of the things we...
It’s A Thin Line (WT804)
This week I was talking with a colleague about giving feedback to employees. As he was telling me about his recent success with coaching an employee, I agreed it’s a thin line between feedback that feels like a threat and feedback that feels like support. “Do this or you’re fired” shuts people down. It triggers fear. It builds walls. It hurts trust. Versus, “We’re investing in you because we see your potential.” This opens people up. It builds confidence. It grows trust. As we discussed the options, we agreed, both messages talk about change. Both messages ask for improvement but they land...
I Can’t Do It By Myself (WT803)
When I’m running the Reset Your Mindset 2 hour presentation, I ask participants to imagine that their goal is to lose weight and then I say, “If I was to watch you eat for a week, do you think your eating habits would improve? If all I did was watch you?” “Yes, of course”, they reply. The reason for this is accountability. It’s one of the reasons we work with coaches. Sometimes they don’t have to do anything other than observe us to make a difference. So why am I telling you this? Yesterday I went to see a dietitian. I finally accepted the fact that I can’t do it by myself. I have a...
An Eye For Detail – NOT (WT802)
I would be one of the first people to say “I love ChatGPT” and all the other AI apps that can help us improve what we do and be more efficient. What I don’t love is how little attention people pay to removing the tell-tale signs that you’ve used ChatGPT or Co-Pilot or other. Here’s what I mean – I received an email this week that was very nicely written. It brought a smile to my face as I read the words, until I got to the end. There was a line underneath the last paragraph and words along the lines of “If you like, I can add more emotion to make it sound more appealing?” I’d been “chatted”....
Save YourSelf Time Energy Money (WT801)
The past few weeks we’ve been focusing on improving systems and streamlining operations. Yesterday we ran the 1 day workshop “Get it Done” and we did. Participants received a 34 page manual so they could work on their business operations and complete the activities. At the end of the day they walked away with not only knowledge about what to do and how to do it, they also got it done. They worked on mapping the processes of their business, determining the roles they need, developing Key Performance Indicators and Key Behaviour Indicators for the roles and of course, documented some...